What are the responsibilities and job description for the Bilingual Member Assistant position at Seguros Maluyela?
Bilingual Member Services Assistant
Entry-Level | Training Provided
We are looking for a friendly, dependable, and motivated Bilingual Member Services Assistant who is fluent in English and Spanish. This entry-level role is ideal for someone who enjoys helping people, is eager to learn, and wants to build experience in customer service, office administration, and health insurance member support.
Responsibilities
· Answer calls, emails, and messages in English and Spanish.
· Assist members with benefits, coverage, eligibility, copays, deductibles, referrals, and provider searches.
· Contact insurance carriers and healthcare providers on behalf of members.
· Help resolve member questions, including billing concerns and plan-related issues.
· Document conversations, maintain accurate records, schedule appointments, and follow up on pending matters.
· Support daily office tasks such as filing, scanning, copying, data entry, and general organization.
· Protect client privacy and always maintain confidentiality.
Qualifications
· Fluent in English and Spanish, spoken and written.
· High school diploma or equivalent.
· Friendly, patient, and professional communication style.
· Basic computer, email, and typing skills.
· Dependable, organized, detail-oriented, and willing to learn.
· Positive attitude, strong work ethic, and ability to follow instructions.
What We Offer
· Training in office procedures, health insurance terminology, and member services.
· Supportive environment where questions and learning are encouraged.
· Opportunity to develop customer service, administrative, and healthcare-related skills.
Salary : $14 - $15