3PL Warehouse Manager

We are seeking an experienced 3PL Warehouse Manager to lead and oversee all warehouse and fulfillment operations at our South Bend, Indiana facility.

The ideal candidate will have a minimum of 5 years of progressive warehouse and logistics experience, with strong hands-on experience managing third-party logistics (3PL), Amazon fulfillment, and B2B fulfillment operations.

This position is responsible for the overall performance of the warehouse, including receiving, inventory management, order fulfillment, shipping, labor management, customer satisfaction, safety, productivity, and continuous improvement.

The successful candidate will be a hands-on operational leader who can manage multiple customer accounts, develop high-performing teams, establish accountability, and ensure orders are fulfilled accurately and on time.

Key Responsibilities

Warehouse & 3PL Operations

• Manage the day-to-day operations of a multi-client 3PL warehouse.
• Oversee receiving, unloading, inspection, put-away, storage, picking, packing, staging, and shipping.
• Manage fulfillment operations for both Amazon and B2B customers.
• Ensure customer-specific SOPs, routing guides, labeling requirements, packaging standards, and shipping requirements are followed.
• Establish and maintain efficient warehouse workflows and operating procedures.
• Ensure daily orders are prioritized and completed according to customer requirements and carrier cutoffs.
• Coordinate inbound and outbound transportation activities.
• Manage peak-season planning and capacity requirements.

Amazon Fulfillment

• Oversee Amazon-related fulfillment activities, including FBA and/or FBM operations as applicable.
• Ensure products meet Amazon fulfillment, labeling, packaging, carton, pallet, and routing requirements.
• Monitor Amazon shipment requirements and resolve fulfillment issues.
• Ensure shipments are prepared accurately and within required shipping windows.
• Work with customer teams to address Amazon compliance, shortages, damages, chargebacks, and other fulfillment-related issues.
• Maintain processes designed to minimize Amazon-related errors, delays, and chargebacks.

B2B Fulfillment

• Manage high-volume B2B order fulfillment for wholesale, retail, and commercial customers.
• Ensure customer-specific routing guides, EDI requirements, labeling, pallet configuration, and shipping instructions are followed.
• Coordinate LTL, FTL, parcel, and other outbound transportation requirements.
• Monitor customer orders, shipping deadlines, and retailer compliance requirements.
• Work closely with customers and internal teams to resolve order discrepancies and service issues.

Inventory Management

• Maintain high levels of inventory accuracy across multiple customer accounts.
• Establish and manage cycle-count programs and physical inventory procedures.
• Investigate inventory discrepancies and implement corrective actions.
• Ensure proper SKU identification, location management, lot control, and product rotation when applicable.
• Monitor inventory aging, damages, shortages, overages, and adjustments.
• Maintain accurate warehouse locations and inventory records within the WMS.

Leadership & Workforce Management

• Lead, coach, and develop warehouse supervisors, team leads, and associates.
• Establish clear performance expectations and accountability.
• Create and manage labor schedules based on order volume and customer requirements.
• Monitor attendance, productivity, overtime, and labor utilization.
• Conduct employee training, performance reviews, and corrective actions when necessary.
• Build a culture focused on safety, accountability, teamwork, and customer service.
• Identify staffing needs and participate in recruiting and hiring decisions.
• Develop supervisors and leads to create a strong management structure.

Performance & KPI Management

Develop, monitor, and report warehouse KPIs, including:

• Order accuracy
• Inventory accuracy
• On-time shipment performance
• Receiving productivity
• Picking and packing productivity
• Labor cost per order/unit
• Warehouse utilization
• Overtime
• Customer-specific SLA performance
• Shipping errors and damage
• Returns and rework
• Amazon compliance and fulfillment performance

Use KPI data to identify operational problems and implement measurable improvements.

Customer Management

• Serve as a primary operational contact for assigned 3PL customers.
• Build strong relationships with customers and understand their operational requirements.
• Participate in customer meetings, business reviews, and operational planning.
• Communicate proactively regarding delays, inventory discrepancies, capacity constraints, and other issues.
• Coordinate new customer onboarding and warehouse implementations.
• Develop and maintain customer-specific SOPs and work instructions.
• Resolve operational issues quickly while maintaining a high level of customer satisfaction.

Technology & Systems

• Manage and utilize the warehouse management system (WMS) to control inventory and warehouse activity.
• Ensure accurate use of RF scanners, barcode systems, shipping systems, and related technology.
• Work with internal teams and customers to troubleshoot system or integration issues.
• Experience with EDI, ecommerce platforms, Amazon Seller/Vendor systems, or other fulfillment technology is highly desirable.
• Identify opportunities to automate or improve warehouse processes through technology.

Safety & Compliance

• Maintain a safe, clean, and organized warehouse environment.
• Enforce OSHA and company safety policies.
• Ensure employees are properly trained on material-handling equipment and warehouse procedures.
• Conduct regular safety inspections and address hazards promptly.
• Manage forklift and equipment safety requirements.
• Investigate workplace incidents and implement corrective actions.
• Ensure compliance with company, customer, and regulatory requirements.

Required Qualifications

• Minimum 5 years of warehouse, distribution, logistics, fulfillment, or 3PL experience.
• Previous experience managing warehouse operations and employees.
• Strong experience with 3PL fulfillment operations.
• Direct experience with Amazon fulfillment.
• Experience with B2B/wholesale fulfillment.
• Strong understanding of receiving, inventory management, picking, packing, shipping, and returns.
• Experience managing multiple customers or accounts.
• Experience using a WMS and RF scanning systems.
• Proven ability to manage warehouse KPIs and operational performance.
• Strong leadership and employee-management skills.
• Excellent problem-solving and communication abilities.
• Strong computer skills, including Microsoft Excel.
• Ability to work in a fast-paced, deadline-driven environment.

Equal Opportunity Employer

We are an equal opportunity employer committed to providing a workplace free from discrimination and harassment. Employment decisions are based on qualifications, experience, business needs, and other legitimate job-related factors

Headquarters is located in Lake Forest, CA Segue Corporation, has been custom tailoring comprehensive, end-to-end supply chain solutions for over 35 years. Segue’s relentless drive has remained consistently focused on developing best-in-class reverse logistics, distribution, and channel management services & solutions for the consumer and computer industry. Segue has partnered with many of the top tiered consumer brands offering alternative and incremental customers stable & consistent availability in both NEW & Recertified Computer and Consumer Electronics. As part of our foundational mission, we strive to reduce environmental impact by re-utilizing and safely recycling all inventory that flows through our facility.