What are the responsibilities and job description for the Senior Order Coordinator position at Segra?
Segra is searching for a qualified and experienced Senior Order Coordinator to join us in a full-time capacity.
Location Requirement:
The work arrangement for this role is a hybrid position, requiring a minimum of three (3) days in a Segra office, with flexibility to work remotely two (2) days each week.
Role Overview:
The Senior Order Coordinator oversees high-complexity orders involving accounts in all verticals, multiple service locations, and custom configurations. The role acts as a subject matter expert for the order entry process and provides mentorship to junior team members. This position works cross-functionally to streamline processes, resolve escalations, and support operational excellence initiatives across the order lifecycle.
Required:
- Bachelor’s degree in telecommunications, business administration, or related field; or equivalent combination of education and experience
- A minimum of 4 years of order coordination, order entry, and/or billing
- Must have some experience in the Telecommunications industry or a similar industry
- In-depth knowledge of telecom technologies and service offerings
- Experience with CRM and Order Management systems
- Project coordination skills with a strong sense of accountability and urgency
- Excellent written and verbal communication
- Demonstrated ability to lead without formal authority
About Segra:
Segra owns and operates a wide and dense fiber-optic infrastructure footprint that provides state-of-the-art connectivity, cybersecurity, voice, cloud and colocation solutions, all backed by industry leading service and reliability. Serving over 20,000 connected customer locations, Segra has been providing customer focused solutions for over 125 years.
At Segra, we imagine, we engineer and we build a world of opportunities for our customers through fiber-enabled technologies, driven by our customer-first mentality. We invest in the communities we serve by hiring locally, empowering our teams, and continually upgrading our network infrastructure to deliver smarter, stronger technology solutions.
Benefits Overview:
Segra offers a very robust benefits package to our full-time employees, some of which include:
- Medical, dental, vision insurance
- Life insurance
- 401(k) match
- Flexible Spending/Health Savings Accounts
- Tuition and gym reimbursements
- Vacation/PTO, paid holidays, floating holidays
- Volunteer days, parental leave
- Legal, accidental, hospital indemnity, identify theft, pet insurance
Our Commitment to Equality:
Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Salary Range: $23.42 - $27.50/hour
Beyond competitive health and retirement benefits with immediate 401(k) vesting, Segra also invests in your total well-being through programs supporting physical, mental, financial, and social wellness.
Salary : $23 - $28