What are the responsibilities and job description for the Process/Business Analyst position at Segra?
Segra is searching for a dynamic and experienced Process/Business Analyst to work in one of our Segra offices.
Role Overview:
The primary responsibilities of this role include analyzing existing processes, identifying areas for improvement and implementing solutions to enhance operational performance. This role will work closely with cross-functional teams to evaluate workflows, identify bottlenecks and propose innovative solutions to improve productivity and quality.
The Process/Business Analyst will be responsible for collection and documentation of all As Is processes. They will work with Department Leaders to collect business requirements for process revisions, enhancements, and the creation of To Be processes. This includes identifying and evaluating a business's current processes involving analyzing existing workflows, systems, and practices to understand how work is currently being done. They will work with IT development to project manage process/requirement work and manage all end-to-end coordination and communication with internal stakeholders to ensure process changes do not negatively impact other organizations. The Process/Business Analyst will take a proactive approach to monitoring end-to-end processes within the organization. They will be responsible for identifying areas where inefficiencies can be improved and recommend solutions to address any gaps or areas in need of improvement.
Required Qualifications:
Segra is one of the largest independent fiber network companies in the nation, able to offer state-of-the-art communication solutions backed by always-on customer service. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world’s largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.
Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities we serve by hiring locally and continually upgrading our network infrastructure. Segra has over 1200 employees, 500k on-net and near-net buildings, and 44k fiber-route miles. We exist purely to help businesses within our footprint be successful.
Benefits Overview:
Segra offers a very robust benefits package to our full-time employees, some of which include:
Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Role Overview:
The primary responsibilities of this role include analyzing existing processes, identifying areas for improvement and implementing solutions to enhance operational performance. This role will work closely with cross-functional teams to evaluate workflows, identify bottlenecks and propose innovative solutions to improve productivity and quality.
The Process/Business Analyst will be responsible for collection and documentation of all As Is processes. They will work with Department Leaders to collect business requirements for process revisions, enhancements, and the creation of To Be processes. This includes identifying and evaluating a business's current processes involving analyzing existing workflows, systems, and practices to understand how work is currently being done. They will work with IT development to project manage process/requirement work and manage all end-to-end coordination and communication with internal stakeholders to ensure process changes do not negatively impact other organizations. The Process/Business Analyst will take a proactive approach to monitoring end-to-end processes within the organization. They will be responsible for identifying areas where inefficiencies can be improved and recommend solutions to address any gaps or areas in need of improvement.
Required Qualifications:
- Must have a minimum of 2 years of experience of business and process analysis.
- Must have proficiency in the Microsoft Office suite, including Visio and PowerPoint.
- Must have prior experience designing, optimizing, and documenting business processes.
- Prior experience in Telecommunications is preferred
- Bachelor’s Degree and/or equivalent experience
- Two-year process management experience required
- Service Now experience is a plus.
- Knowledge and experience with telecommunications network technologies, protocols, and operations
- Ability to develop and coordinate multiple processes and business requirements
- Demonstrated clear, informative, persuasive and collaborative verbal and written communication skills
- Must have the ability to work independently and effectively in a fast-paced environment
- Must exhibit honesty, integrity and courtesy in all interactions
- Must possess strong work ethic in supporting customer needs, responding promptly and consistently
Segra is one of the largest independent fiber network companies in the nation, able to offer state-of-the-art communication solutions backed by always-on customer service. We are known for our future-forward infrastructure and state-of-the-art voice and data technology solutions for businesses and the public sector, as well as wholesale transport services to some of the world’s largest carriers. Our network features the latest advances in IP, ethernet, and dark fiber architectures, as well as high performance data centers. Furthermore, our network powers technology solutions such as hosted voice, security, and cloud.
Segra has engineered our entire company operations to put our customers at the very center of everything we do. We invest in the communities we serve by hiring locally and continually upgrading our network infrastructure. Segra has over 1200 employees, 500k on-net and near-net buildings, and 44k fiber-route miles. We exist purely to help businesses within our footprint be successful.
Benefits Overview:
Segra offers a very robust benefits package to our full-time employees, some of which include:
- Medical, dental, vision insurance
- Life insurance
- 401(k) match
- Flexible Spending/Health Savings Accounts
- Tuition and gym reimbursements
- Vacation/PTO, paid holidays, floating holidays
- Volunteer days, parental leave
- Legal, accidental, hospital indemnity, identify theft, pet insurance
Segra is an equal opportunity employer and prohibits discrimination of any kind. Segra does not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
