Bilingual Customer Service Representative

Remote Bilingual (Spanish/English) Customer Service Representative - Hiring for January 5th and February 2nd start dates - Training completion incentives - Weekly incentives offered for meeting call center goals -

Technical screenings are being conducted daily from 8am EST through 8pm EST until each training class is filled. If testing and minimum qualifications are met during the screening, we are moving forward to background for the 1/5 and 2/2 start dates

You will be offered this role if:

You pass the systems requirements, equipment requirements, language fluency and a background check, you will be offered this role.

We are seeking bilingual (Spanish/English) Customer Service Representatives to support members with their transportation benefits. Representatives assist with ride reservations, confirm eligibility, and answer related questions.

Why Join The Team

• 100% remote position—work from home anywhere in the U.S.
• Flexible schedule - you will choose the shifts you are available!
• Perfect for students and parents who need schedule flexibility

Work Schedule: Monday–Saturday, between 8:00 a.m.–6:45 p.m. - You will choose your availability within the operating window.

Equipment: As a 1099 Independent Contractor, you must have your own laptop/desktop, monitors, and headset. Training is provided.

What You’ll Do

• This is a very contractor friendly job with a lot of flexibility. The calls are friendly, and you will help members arrange transportation to and from their medical appointments in English and Spanish.

The above is not an all inclusive list of all duties performed by this job title, only a representative summary of the primary duties and responsibilities.

You’re a Great Fit If You Have:

• Full fluency in English and Spanish (verbal and written).
• Customer service experience in a call center environment is preferred.
• Experience in healthcare or benefits support preferred.
• Ability to self-manage and maintain service quality.
• Strong computer skills and ability to learn new systems quickly.
• Have own devices (laptop, headset, dual monitors)
• Have high speed internet, hardwired 50 download and 40 upload
• Must provide valid government ID, pass device diagnostic, language assessment and background screening prior to beginning work.
• Healthcare or insurance experience is a plus (Medicaid, Medicare, or patient coordination).

Knowledge, Skills & Abilities You Will Need:

• Must be able to navigate multiple computer systems while interacting with customers. Proficient with online chat (Teams) functions for resources and support.
• Ability to work independently with strong sense of focus, task oriented, nonjudgmental, and clear sense of boundaries.
• Ability to think critically and make decisions using sound judgement, experience, and existing tools/resources, including applicable rules/regulations.

Valid government ID required

System Diagnostic and language assessment required: You must be willing to undergo a live scan of your equipment to ensure you have the minimum internet, equipment and Spanish speaking fluency to perform services.

Background Screening required: All 1099 contractors are required to undergo a background check prior to acceptance. Minor infractions on a criminal background are acceptable, and we encourage you to apply, however fraud convictions are not accepted.

Technology Requirements. You MUST have the following to ensure your equipment and devices meet the minimum requirements to accept calls for this contract role. Equipment and internet speed will be tested on a live call.

• Windows 11 or newer
• Processor: 6 cores or more
• RAM: 16 GB minimum
• Dual monitors and USB headset
• Wired internet connection with at least 50 Mbps download / 40 Mbps upload

*See bottom instructions to proactively test your internet speed and confirm you meet the device and system requirements. If interviewed, you will be asked to confirm on a live call.

INTERNET SPEED REQUIREMENTS: DOWNLOAD at least 50 Mbps/UPLOAD at least 40 Mbps.

• To check you internet speed, visit SPEEDTEST.NET.

DEVICE AND SYSTEM REQUIREMENTS: WINDOWS 11 or Higher/16 GB RAM

• To check your device specifications, from your laptop or desktop, go to the START menu, Type: "About Your PC" to access the device specifications page.

Processing cores of 6 or higher

• To access Task Manager, hover over the START menu icon and RIGHT CLICK. When the menu populates, choose Task Manager. (You may also access Task Manager by pushing the CTL, ALT, DELETE keys simultaneously, and choose Task Manager)
• Once you are on the Task Manager page, ensure you click on "Performance", then review the bottom the page to find "cores". It must be 6 or higher.

Job Type: Contract

Pay: $14.25 - $15.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Flexible schedule
• On-the-job training
• Work from home

People with a criminal record are encouraged to apply

Application Question(s):

• This is a 1099 contract role expected to last 12 months, and you will choose your own shift each week. Are you okay with working as a contractor?
• The pay rate for this position is $14.25 per hour. Is this rate acceptable to you?
• Do you have reliable high-speed internet (50 Mbps upload/40 Mbps download)? Those who reply to this question and provide their Upload and Download speeds will be given interview priority.

(If you are unsure, follow the below instructions. Your internet speed will be verified if selected to interview via Speedtest.net. You can prepare by confirming ahead of time -

1. Go to speedtest.net and test your internet speed.

2.Click "Go" Please provide the download and upload speed that displays on your screen after the testing is completed)

• Do you CURRENTLY own a laptop or desktop computer that meets the required specifications (Windows 11, 16 GB RAM, 6-core processor)? Those who reply to this question and provide their specific RAM, Windows Edition and how many Cores will be given interview priority. (If you are unsure, follow the below instructions. Your systems will be verified if selected to interview. You can prepare by confirming ahead of time -

1. From the Start Menu of your PC, type "About Your PC" to confirm RAM is at least 16 GB and Windows Edition is at least "Windows 11".

2. To confirm processing cores, click CTL/ALT/DELETE and choose "Task Manager", then click "Performance". "Cores" are displayed towards the bottom/center of the screen. Cores must be at least "6".)

• Are you willing to undergo a criminal background check prior to taking calls?

• You will be asked to provide valid identification prior to completing your background. Are you willing to provide a valid government ID?
• If offered this contract role, are you available for a January 5, 2026 start date?
• If you do not pass all background requirements in time for the 1/5 start date, are you available for the February 02, 2026 start date?
• The first week of training is eLearning, self-paced, flexible and 2-3 hours per day. It is UNPAID; however, the nesting period of the next few weeks is PAID. Do you understand that the first week of eLearning is self paced and unpaid?

Education:

• High school or equivalent (Required)

Language:

• fluent Spanish AND English (Required)

Work Location: Remote

Salary : $14 - $15