What are the responsibilities and job description for the Director of Operations position at SEEL?
Director - Operations
As one of the fastest growing firms in the energy waste reduction movement, SEEL (Solutions for Energy Efficient Logistics) provides wholistic residential and commercial program management solutions for utility and municipal clients throughout the country. We are looking for a Director of Operations to manage multiple utility partner programs. The Director of Operations is responsible for delivery, continuous improvement, and growth of Solutions for Energy Efficient Logistics (SEEL) energy efficiency programs including staff and resource management to achieve client and program efficiency and financial goals. Participation on the Senior Leadership team and other cross-functional teams as required.
PRIMARY POSITION OBJECTIVES
- Lead a team of program managers in meeting or exceeding contractual requirements and client satisfaction targets while overseeing strategic planning and execution for all programs within the assigned portfolio.
- Identify growth opportunities and lead strategic growth initiatives leveraging the support of cross-departmental teams including Sales, Engineering, Strategy, Compliance and Finance. Strengthen client relationships, escalate client priorities and connect program initiatives to organizational strategic objectives
- Drive the development and refinement of organizational systems and structures for consistently achieving programmatic success while maximizing client satisfaction
DUTIES AND RESPONSIBILITIES
- Responsible for leading the execution of programmatic initiatives specific to the Solutions for Energy Efficient Logistics (SEEL) business partnership, in a world-class manner ensuring operational success and department growth that aligns with the company’s strategic goals and client satisfaction metrics
- Manage teams and individuals in a high-performance fashion creating a performance-oriented, values-based culture and esprit de corps
- Plan, execute, and manage a number of diverse utility residential energy efficiency programs specific to SEEL
- Manage program deliverables and reporting requirements in a timely fashion that meets or exceeds client expectations
- Coordinate with Strategy and Innovation (S&I) to plan and implement program pilots. As part of a coordinated team approach, develop go-to-market plans for SEEL products and services. Work with S&I to oversee stage gate reviews and structuring functions to ensure value propositions of all stakeholders are well understood
- Oversee development and management of project work plans, resource budgets, client reports, and communication plans
- Finalize program contract and scopes of work budget including but not limited to the writing and/or review of proposals to determine profit & loss feasibility, labor costs, timeline, funding, staffing requirements to meet business unit and company goals
- Utilize project management skills to lead project selection, scoping, defining, and reviewing to ensure alignment with business vision and strategy
- Establish, manage and meet both short-term and long-term financial targets, oversee program budgets and contracts, staffing levels, rates, and profitability
- Manage organizational growth and risk through the adoption of thorough, efficient operational procedures including status reporting, staff meetings, operations reviews and dashboards, and key performance indicators
- Oversee development and management of project work plans, resource budgets, client reports, and communication plans
- Acquire, lead, train, develop and retain team leaders, project managers, and technical talent to ensure consistent quality delivery of the company’s business line solutions
- Budget Forecasting (revenue)
- Represent program operations as part of the Operations Team and will also participate in the Senior Leadership Team
- Contribute to cross-departmental key strategic initiatives and be responsible for process improvements within their business line
- Partner with shared service teams including Finance, Human Resources, Marketing, IT and the Strategy group to cohesively implement high-value programs to support our strategic growth
- Coordinate and partner with departments across the company in devising marketing and product strategies and program tools and systems to support the client and internal operation
- Research energy efficiency policy and leverage knowledge to develop and optimize program design
- Performs related work as required
- 10-30% travel is expected
QUALIFICATIONS
- Master’s degree with at least 5 years of experience. o Note Bachelor’s and 7 years’ experience in energy efficiency, renewable energy, and/or electric technologies concepts, practices, and procedures or related field acceptable also.
- Certified Energy Manager highly preferred
- Minimum 5 years of experience leading and directing others including cross functional and matrix-managed teams is mandatory
- Experience managing P&L and/or departmental budgets and have demonstrated ability to manage programs and products on time, on budget, in scope
- Adept at managing client relationships, preferably with utility client experience, at the Director and Vice President (or higher) levels
- Strong problem-solving skills, ability to work in diverse and matrixed organizations and has proven ability to successfully work with cross-functional teams and departments
- Demonstrated success in team leadership and management with a proven track record of successfully implementing change within an organization
- Demonstrated operational experience
- Strong financial and project management acumen
- Strong consulting-oriented skills and strategic thinking
- Excellent written and verbal skills
- Strong planning, implementation, and organizational skills
- Ability to manage multiple tasks and adapt quickly to new opportunities
- Skilled user of Microsoft Office Suite applications
- Ability to pass the background check and drug test
The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required to perform the work.
