What are the responsibilities and job description for the Office Support / CSR position at Seedway?
Office Support / CSR - Seedway - Elizabethtown, PA
Be the Friendly Face and Trusted Resource Behind Our Customer Experience
Do you enjoy helping people, staying organized, and being the go-to person who keeps things running smoothly? We're looking for a detail-oriented, customer-focused Office Support & Customer Service Representative to join our team.In this role, you'll serve as a key point of contact for customers while supporting essential business operations. From processing orders and assisting customers to maintaining accurate records and supporting multiple departments, you'll play an important role in delivering the exceptional service our customers expect.
What You'll Do
Deliver Outstanding Customer Service
- Welcome and assist customers visiting our office.
- Answer incoming calls and connect customers with the appropriate team members.
- Provide professional, friendly support to customers and internal teams.
- Help ensure a positive customer experience from order placement through delivery.
Support Order Processing & Operations
- Enter and process customer orders received through online, phone, mail, fax, and walk-in channels.
- Verify product availability, pricing, and customer account information.
- Process order acknowledgments and assist with credit-related updates.
- Support order maintenance and updates across company systems and websites.
- Assist with billing activities, including confirming shipped orders.
- Serve as a backup for check processing and bank deposits.
- Help manage documentation related to Canadian shipments and regulatory requirements.
- Utilize business systems and office technology to maintain accurate records and workflow efficiency.
What You Bring
Qualifications
- High school diploma or equivalent.
- 1–3 years of experience in customer service, office administration, clerical support, or a related field.
- Strong computer skills, including Microsoft Office applications.
- Experience with data entry, order processing, or ERP systems is a plus.
- Valid driver's license with a satisfactory driving record.
Why Join Us?
- Great work-life balance.
- Opportunity to grow your skills through ongoing training and development.
- Excellent benefits, including 401K match, health insurance with low employee premium, annual incentive, paid holidays.
If you’re ready to take on a challenging yet rewarding position with a company that values hard work and commitment, with a family feel to it, we encourage you to apply today @ Seedway.com
We are an equal opportunity/Disabled/Protected Veteran Employer. All individuals, regardless of demographic or other background, are encouraged to apply. Further, as a federal, state, and local contractor, we comply with government regulations and executive orders as applicable, including affirmative action responsibilities for qualified individuals with disability and protected veterans.
SECURING YOUR FUTURE, ONE BENEFIT AT A TIME.
Our benefits package is designed to support every aspect of our employees’ well-being—from health plans to life insurance, a robust 401(k) employer match, and more.
We provide benefits that meet their needs today while also ensuring a secure future with comprehensive retirement plans for long-term financial stability.
Offerings include, but are not limited to:
- 401(k) & Employer Match
- Medical, Dental, & Vision
- HSA & Employer Contributions
- Life Insurance
- Disability
- Identity Protection
Talent Community
Nearest Major Market: Harrisburg
Job Segment: Data Entry, Clerical, Customer Service Representative, ERP, Administrative, Customer Service, Technology