Patient Care Coordinator - Healthcare DME / Sports Medicine

Patient Care Coordinator - Healthcare / Sports Medicine

See The Trainer - Bellevue is a growing orthopedic and durable medical equipment company serving physicians, clinics, hospitals, therapists, athletic programs, and patients across five states.

We are looking for a Patient Care Coordinator who is outgoing, organized, dependable, and enjoys helping people.

You do not need years of medical-office experience to be successful here. Some of our strongest team members have come from backgrounds in public health, kinesiology, exercise science, athletics, hospitality, customer service, office support, and other people-focused roles.

If you are a recent college graduate, former student-athlete, or someone looking to build a career in healthcare, this can be an excellent opportunity to learn the business from the ground up.

What You'll Do

·      Welcome patients and help them through the process of receiving orthopedic braces and medical equipment.

·      Communicate with physician offices, clinics, therapists, and other healthcare partners.

·      Review prescriptions, patient demographics, insurance information, and required documentation.

·      Help patients understand insurance coverage, benefits, and their financial responsibility.

·      Fit and educate patients on orthopedic braces and other medical equipment after training.

·      Enter patient and order information accurately into company systems.

·      Answer phones, respond to patient questions, and coordinate follow-up.

·      Assist with insurance authorization and documentation requirements.

·      Work closely with billing, inventory, delivery, and clinic-relations team members.

·      Help keep the office clean, organized, professional, and patient-focused.

·      Learn our products, insurance processes, and healthcare workflows.

Who We're Looking For

We care more about attitude, communication, reliability, and willingness to learn than whether you already know the DME industry.

·      Enjoys working with people and making them feel comfortable.

·      Communicates confidently and professionally.

·      Is organized and able to manage several things at once.

·      Pays attention to details.

·      Is willing to make mistakes, learn from them quickly, and ask good questions.

·      Takes ownership instead of waiting for someone to tell them every next step.

·      Enjoys being part of a team.

·      Is comfortable working in a fast-paced environment.

·      Wants responsibility and an opportunity to grow.

Backgrounds That Often Translate Well

·      Public Health

·      Kinesiology

·      Exercise Science

·      Health Sciences

·      Athletic Training

·      Sports Management

·      Business

·      Healthcare Administration

·      Medical assisting or clinic support

·      Hospitality

·      Retail or customer service

·      Office administration

·      Collegiate or competitive athletics

Recent college graduates are encouraged to apply. Healthcare or insurance experience is helpful, but not required. We will train the right person.

What Makes Someone Successful Here

·      Personable - Patients and clinic staff enjoy working with them.

·      Competitive and motivated - They want to improve and take pride in their work.

·      Team-oriented - They understand that everyone has a role in serving the patient.

·      Coachable - They accept feedback and learn quickly.

·      Accountable - If something needs to get done, they own it.

·      Detail-oriented - Healthcare requires accuracy.

·      Positive - They help create the kind of workplace people want to be part of.

Why See The Trainer?

See The Trainer is a nationally recognized brand with locally owned and operated locations. As a growing healthcare company, we offer employees the opportunity to make a visible impact while learning multiple sides of the business.

You will have the opportunity to learn:

·      Orthopedic products and bracing

·      Patient care

·      Insurance and healthcare reimbursement

·      Physician and clinic relationships

·      Medical documentation

·      Inventory and operations

·      Business fundamentals

For someone who wants to grow, this position can lead to opportunities in leadership, clinic relations, operations, revenue cycle, inventory management, or business development.

Our STRONG Values

·      Service with Compassion

·      Trust & Integrity

·      Relational Excellence

·      Ownership

·      Numbers / Operational Discipline

·      Growth with Purpose

Qualifications

·      Bachelor’s or associate degree preferred, particularly in Public Health, Kinesiology, Exercise Science, Health Sciences, Business, Healthcare Administration, or a related field.

·      Candidates without a college degree should have at least 2 years of relevant experience in healthcare, patient care, medical office support, customer service, hospitality, retail, administrative support, or a similar customer-facing role.

·      High school diploma or equivalent required.

·      Strong communication and customer-service skills.

·      Comfortable using computers and learning new software.

·      Ability to maintain patient confidentiality.

·      Dependable attendance and professional appearance.

·      Ability to stand, move around the office, and assist patients with orthopedic products.

Compensation & Benefits

·      Annual salary: $42,000-$52,000, based on experience, education, and qualifications.

·      Health insurance eligibility.

·      Paid time off.

·      Paid holidays.

·      Training and professional development.

·      Advancement opportunities.

·      Performance and compensation reviews.

·      Eligibility for employee new-business incentive opportunities, where applicable.