What are the responsibilities and job description for the Customer Experience Coordinator (Part-Time) position at SEE Eyewear?
Customer Experience Coordinator (Part-Time)
Location: SEE Eyewear Corporate Office — Southfield, MI
Schedule: In-person, Monday/Wednesday/Friday
About SEE Eyewear:
SEE Eyewear is addicted to uncovering hidden gems—and not just within our product assortment. We believe in recruiting top talent and cultivating a unique, sophisticated, and diverse group of experts—from our associates and opticians to our field leaders. SEE’s collection is an eclectic, exclusive assortment of the best of the best, made just for us.
About the Role:
We’re looking for a highly organized and personable Customer Experience Coordinator to join our corporate team. In this part-time, in-person role, you’ll provide essential support to SEE’s retail locations and customers—ensuring that every interaction reflects SEE’s signature service and attention to detail.
You’ll assist with scheduling and managing eye exam bookings, coordinating recall efforts, and responding to customer service inquiries that come through our corporate channels. The ideal candidate thrives in a fast-paced environment, communicates clearly, and enjoys creating seamless experiences behind the scenes.
What You’ll Do:
- Handle incoming customer service inquiries via phone and email with professionalism and care.
- Support stores with eye exam scheduling, recall outreach, and coordination between patients and optometrists.
- Verify vision insurance coverage and assist customers with general insurance-related questions (experience in this area is a plus!).
- Track and document customer interactions and resolutions to ensure consistent communication across teams.
- Collaborate with retail, optometry, and marketing teams to enhance the overall customer experience.
What You’ll Bring:
- Excellent communication and interpersonal skills.
- Strong attention to detail and the ability to multitask efficiently.
- Previous experience in customer service, optical, or healthcare coordination preferred.
- Knowledge of vision insurance or optical processes a plus.
- A proactive, team-oriented mindset with the ability to work independently.
Schedule & Details:
- Part-time, in-person: Monday, Wednesday, and Friday.
- Approximately 20–24 hours per week.
- Competitive hourly pay, employee discounts, and SEE’s signature perks.
Why SEE:
At SEE, individuality and excellence are always in style. You’ll join a creative, dynamic team that celebrates curiosity, connection, and world-class customer experiences—every single day.
