What are the responsibilities and job description for the Customer Service Representative with Retention position at Sedona Staffing?
CUSTOMER SERVICE REPRESENTATIVE With Retention responsibilities
Potential Long-Term- Temp to Hire
Location: North County Inland near Rancho Bernardo
Hours: Monday-Friday Daytime Hours TBD
RESPONSIBILITIES INCLUDE:
- Answer inbound calls regarding cancellations and general customer care calls (product, pricing, billing, payments, etc.)
- Verify customer account information and make any necessary changes to system.
- Must be able to assess any issues uncovered during the call and route the call to the appropriate group within the company.
- Customer Service Representative is responsible for attempting to save the customer from cancelling by using customer care tools provided.
- Properly document every call using systems provided.
- Meet department call metrics and guidelines provided by Lead/Supervisor
- Provide exceptional customer service
REQUIREMENTS INCLUDE:
- 1 years customer service experience.
- High attention to detail and accuracy.
- Excellent communication skills – In writing and verbal.
- Strong organizational skills.
- Ability to work in a fast-paced work environment.
- Ability to organize and prioritize work.
COMPENSATION: ~ $22.00 Hr. with BONUS OPPORTUNITY
As a Sedona Staffing contracted employee you are eligible for the following benefits:
- Medical
- Dental
- Vision
- Short-term Disability Insurance
- Life and AD&D insurance
If qualified and interested, please email resume or call our Sedona San Diego office.
Sedona Staffing is a nationally ranked work force management group celebrating 35 years’ of business, and provide Clerical, Accounting, Industrial, Marketing, Medical, IT, Engineering and Professional Associates to companies in need of temporary, long term or direct hire placement of employees.
With 28 branches nationwide, we are committed to continued growth and delivering a high standard of quality service. If you are not already registered with Sedona Staffing, please be prepared to be asked to apply online and send a resume that highlights your experience for this opening.
Sedona is an Equal Opportunity Employer. Sedona uses E-Verify to confirm the employment eligibility of all newly hired employees.
#SAN123
Job Type: Full-time
Pay: $22.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
People with a criminal record are encouraged to apply
Work Location: In person
Salary : $22
