What are the responsibilities and job description for the Customer Service Representative-Remote-MUST Live in San Diego County position at Sedona Staffing San Diego?
CUSTOMER SERVICE REPRESENTATIVE - FULL TIME – TELECOMMUTE
Remote but must live in the greater San Diego area to be considered.
Long Term: Potential Temp to Hire
Hours: Monday-Friday First Shift ~ 8a - 5p – TBD
RESPONSIBILITIES INCLUDE:
• Provide a high level of Customer Service via email and phone.
• Performing research into issues and providing follow-up and resolution for all inquiries.
• Review documents to be processed and ensure all inbox issues and email have been handled.
• Must meet processing requirements within deadlines.
• Provide callers with product knowledge – provide next step requirements and answer or address any question or need they may have.
• Sometimes deal with unhappy or upset callers acting calm and composed, while de-escalating if required.
• Provide excellent documentation notating all calls and issues within the appropriate system.
REQUIREMENTS INCLUDE:
• 1 year working in a Customer Service Call Center environment.
• Bilingual Spanish – Required.
• Remote Experience – Highly Preferred.
• Strong grammar with strong communication skills.
• Ability to deal with a high attention to detail.
• Must have experience in one of following: Knowledge of vehicle parts in a retail environment - vehicle mechanical repairs or inspections - vehicle service contracts or dealing with auto insurance.
• Experience using MS Outlook, MS Excel, Zoom, and Slack
• High school diploma or GED Required
• Have or acquire High Speed Cable Internet (Connect via Ethernet, not Wi-Fi)
PHYSICAL REQUIREMENTS INCLUDE:
• Sitting 20 hours a week
• Walking 1-10 hours a week
• Standard hearing and visual with ability to read printed material
• No protective clothing or equipment required
COMPENSATION: $18.00-$21.00 DOE
As a Sedona Staffing contracted employee you are eligible for the following benefits:
• Medical
• Dental
• Vision
• Short-term Disability Insurance
• Life and AD&D insurance
If qualified and interested, please respond to this job posting with your resume or you can call the Sedona San Diego office on Treena Street.
Salary : $18 - $21