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Mgr Client Services-Managed Care

Sedgwick
Helena, MT Full Time
POSTED ON 12/26/2022 CLOSED ON 1/6/2023

What are the responsibilities and job description for the Mgr Client Services-Managed Care position at Sedgwick?

**The 'Apply with SEEK' option will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.**

Taking care of people is at the heart of everything we do, and we start by taking care of you, our valued colleague. A career at Sedgwick means experiencing our culture of caring. It means having flexibility and time for all the things that are important to you. It's an opportunity to do something meaningful, each and every day. It's having support for your mental, physical, financial and professional needs. It means sharpening your skills and growing your career. And it means working in an environment that celebrates diversity and is fair and inclusive.

A career at Sedgwick is where passion meets purpose to make a positive impact on the world through the people and organizations we serve. If you are someone who is driven to make a difference, who enjoys a challenge and above all, if you're someone who cares, there's a place for you here. Join us and contribute to Sedgwick being a great place to work.

Great Place to Work®

Most Loved Workplace®

Forbes Best-in-State Employer

Mgr Client Services-Managed Care

**PRIMARY PURPOSE** : To manage accounts of multiple client service programs or a single large national program related to managed care; to maintain client, client broker and key vendor relationships; and to manage program procedures and processes that impact customer satisfaction ensuring consistency in process within the account as well as client retention.

**ESSENTIAL FUNCTIONS and RESPONSIBILITIES**

Performs client renewal and Client Service Instruction preparation for assigned clients.

Coordinates pricing and completes location coding parameters; prepares and distributes stewardship and other reports.

Coordinates client invoicing, audits and accounts receivable follow-up for assigned clients.

Educates the client on loss data - drivers of cost impacting assigned programs.

Coordinate project activity. Acts as primary client contact with focus on maintaining and improving overall customer satisfaction.

Identifies issues that impact customer satisfaction. Identifies and solicits cross selling opportunities.

Coordinates client contracts.

Performs other duties as assigned.

Supports the organization's quality program(s).

Travel as required.

Administers company personnel policies in all areas and follows company staffing standards and training recommendations.

Interviews, hires and establishes colleague performance development plans; conducts colleague performance discussions.

Provides support, guidance, leadership and motivation to promote maximum performance.

Strong understanding in one of the following areas: workers compensation, liability and disability claims management

Basic understanding of managed care standard services including bill review, networks, clinical case management

Excellent oral and written communication, including presentation skills

PC literate, including Microsoft Office products

Analytical and interpretive skills

Strong organizational skills

Excellent interpersonal skills

Excellent negotiation and facilitation skills

Ability to work in a team environment

Ability to handle conflict and confront challenging issues in a fast work environment

Ability to meet or exceed Performance Competencies

**WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations. **Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical:** Computer keyboarding, travel as required **Auditory/Visual:** Hearing, vision and talking **NOTE** **:** Credit security clearance, confirmed via a background credit check, is required for this position.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Management retains the discretion to add or to change the duties of the position at any time.

**QUALIFICATIONS**

**Education & Licensing**

Bachelor's degree from an accredited college or university preferred is preferred but not required.

**Experience**

Four (4) years of related experience or equivalent combination of experience and education required to include three (3) years as an Account Representative **OR** adjuster experience including one (1) year in a supervisory capacity.?

**Note:**

As required by law, Sedgwick provides a reasonable range of compensation for roles that may be hired in (Colorado or New York City). Actual compensation is influenced by a wide range of factors including but not limited to skill set, level of experience, and cost of specific location. For the state noted in this job posting only, the range of starting pay for this role is (68,675.00 - 96,350.00 - USD Annual). A comprehensive benefits package is offered including but not limited to, medical, dental, vision, 401k and matching, PTO, disability and life insurance, employee assistance, flexible spending or health savings account, and other additional voluntary benefits

Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace.

**If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles.**

**Taking care of people is at the heart of everything we do. Caring counts**

Sedgwick is a leading global provider of technology-enabled risk, benefits and integrated business solutions. Every day, in every time zone, the most well-known and respected organizations place their trust in us to help their employees regain health and productivity, guide their consumers through the claims process, protect their brand and minimize business interruptions. Our more than 30,000 colleagues across 80 countries embrace our shared purpose and values as they demonstrate what it means to work for an organization committed to doing the right thing - one where caring counts. Watch this video to learn more about us. ([ Link removed ] - Click here to apply to Mgr Client Services-Managed Care

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