What are the responsibilities and job description for the Director IT Applications position at Sedgwick Claims Management Services, Inc.?
By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Director IT Applications Director, IT Applications Sedgwick Repair Solutions Position Summary The Director of IT Applications is responsible for the strategic leadership, development, implementation, and support of business applications supporting Sedgwick Repair Solutions' property repair business. This role leads a team of developers, analysts, and third-party partners responsible for delivering scalable technology solutions that support contractor networks, carrier integrations, claims workflows, customer experience, and business operations. The ideal candidate possesses extensive experience leading Salesforce application development teams, including hands-on knowledge of Apex, Lightning Web Components (LWC), integrations, automation, and enterprise architecture. This leader will partner closely with Product Management, Operations, Sales, Client Services, and Executive Leadership to drive innovation, operational efficiency, and business growth. Key Responsibilities Strategic Leadership Define and execute the application technology roadmap for Sedgwick Repair Solutions. Align technology investments and priorities with business objectives, growth initiatives, and customer needs. Lead application modernization efforts and continuous improvement initiatives. Evaluate emerging technologies, AI solutions, and automation opportunities to improve operational efficiency. Champion Agile development methodologies and product-centric delivery models. Salesforce Platform Ownership Serve as executive technology owner for Salesforce-based solutions supporting property repair operations. Provide architectural oversight for: Apex development Lightning Web Components (LWC) Visualforce (legacy support) Salesforce Flow Platform Events APIs and integrations Experience Cloud Communities Salesforce Maps Managed packages and AppExchange applications Establish Salesforce development standards, governance, security controls, and release management practices. Ensure scalability, performance, and maintainability of the Salesforce ecosystem. Application Development & Delivery Lead multiple application delivery teams responsible for: New feature development System enhancements Production support Application integration Technical debt reduction Oversee application lifecycle management from requirements through deployment and ongoing support. Drive prioritization and execution of strategic initiatives while maintaining operational stability. Ensure solutions meet business, security, and compliance requirements. Integration & Enterprise Architecture Oversee integrations between Salesforce and internal/external platforms, including claims, contractor management, vendor management, financial, and reporting systems. Partner with enterprise architecture and infrastructure teams to ensure alignment with corporate standards. Promote API-first design and reusable integration patterns. Team Leadership Lead, mentor, and develop managers, developers, business analysts, architects, and support personnel. Build a high-performing, accountable, and collaborative technology organization. Conduct workforce planning, hiring, succession planning, and talent development activities. Foster a culture of innovation, continuous learning, and operational excellence. Stakeholder Management Act as primary technology liaison for Repair Solutions leadership. Collaborate with Product Management and business stakeholders to define priorities and measure outcomes. Communicate project status, risks, budgets, and strategic initiatives to executive leadership. Build strong partnerships with vendors, consultants, and technology providers. Financial & Operational Management Manage application budgets, forecasting, and vendor relationships. Ensure projects are delivered on time, within scope, and within budget. Establish and monitor KPIs related to application performance, delivery effectiveness, and business value realization. Oversee incident management, problem management, and service level adherence. Security & Compliance Ensure applications comply with corporate security policies and regulatory requirements. Partner with security teams to address vulnerabilities, access controls, audits, and data protection requirements. Maintain appropriate governance, change management, and disaster recovery processes. Required Qualifications Bachelor's degree in Computer Science, Information Systems, Engineering, or related field. 10 years of progressive IT application leadership experience. 5 years leading managers, software development teams, and enterprise application portfolios. 7 years of Salesforce platform experience. Deep technical knowledge of: Apex development Lightning Web Components (LWC) SOQL/SOSL Salesforce Flows Salesforce APIs Integration architecture DevOps and CI/CD practices Experience managing Agile software development organizations. Strong understanding of cloud-based application architecture and enterprise integration patterns. Proven success delivering large-scale technology initiatives. Preferred Qualifications Experience within property insurance, claims management, restoration, contractor networks, or loss adjusting industries. Experience with: Azure .NET solutions REST/SOAP APIs Enterprise reporting and analytics platforms AI and intelligent automation solutions Experience supporting high-volume operational platforms with external customer and vendor communities. Leadership Competencies Strategic Thinking Executive Presence Business Acumen Change Leadership Talent Development Customer Focus Results Orientation Innovation Collaboration Decision Making Risk Management Success Measures Application availability and performance Delivery of strategic initiatives Stakeholder satisfaction Salesforce platform scalability and stability Team engagement and retention Budget performance Operational efficiency improvements Business value realization from technology investments Reporting Relationship: Senior Director, IT Applications / Senior IT Leadership Direct Reports: .NET Engineers, Business Analysts, Salesforce Developers, QA Leads, and Support Personnel Sedgwick is an Equal Opportunity Employer and a Drug-Free Workplace. If you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, consider applying for it anyway! Sedgwick is building a diverse, equitable, and inclusive workplace and recognizes that each person possesses a unique combination of skills, knowledge, and experience. You may be just the right candidate for this or other roles. Sedgwick is the world’s leading risk and claims administration partner, which helps clients thrive by navigating the unexpected. The company’s expertise, combined with the most advanced AI-enabled technology available, sets the standard for solutions in claims administration, loss adjusting, benefits administration, and product recall. With over 33,000 colleagues and 10,000 clients across 80 countries, Sedgwick provides unmatched perspective, caring that counts, and solutions for the rapidly changing and complex risk landscape. For more, see sedgwick.com