Patient Concierge/ Medical Assistant

Job description

Qualifications:

• Minimum 2 years of working in plastic surgery and/or dermatology office.
• Professional demeanor and appearance
• Works well with others in a collaborative effort to ensure flow of office is maintained
• Execution and follow through essential in daily tasks
• Possesses excellent interpersonal and written skills
• Exercises sound decision making and capable of self-directing
• Exceptional organizational, critical thinking and multi-tasking skills
• Eager to learn, diligent, compassionate, and detail-oriented

Responsibilities:

• Empower patients to make confident decisions to undergo plastic surgery both surgical and non-invasive.
• Answer all incoming calls in and efficient and timely manner, redirecting calls to appropriate staff.
• Confirm appointments and manage overall schedule on a daily, weekly, monthly basis.
• Coordinate surgeries: surgery scheduling with surgical facility, post-operative appointments, consents, and pre and post-operative instructions.
• Confirm that all PreOp requirements/paperwork are complete, and that PreOp information is sent to the appropriate surgery facility within given time frame
• Follow up with patients after surgeries and procedures to ensure their needs are met, as well as potential patients via lead management software
• Create invoices and collect and record payments.

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• Coordinate with suppliers and vendors to provide materials needed for the practice.

• Check phone and email messages regularly and return calls in a timely manner

• Respond to social media and website inquiries quickly

• Respond to patient needs quickly and proactively

• Develop and coordinate marketing strategies with Marketing Director

• Update information and photos on physician’s social media website for marketing purposes

• Administrative duties as necessary

• Clean rooms, autoclave, and assist with in office procedures

• Back office inventory

Job Type: Full-timePay: $18.00 - $25.00 per hour uperior customer service

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• Employee discount
• Health insurance
• Paid time off

Medical Specialty:

• Surgery

Schedule:

• 8 hour shift

Experience:

• Medical Office Experience: 1 year (Required)
• Vital Signs Experience: 1 year (Preferred)
• EMR Systems: 1 year (Required)

License/Certification:

• Certified Medical Assistant (Preferred)

Work Location: One location