What are the responsibilities and job description for the Technical Writer position at SEDAA?
*********LOCAL CANDIDATE TO ILLINOIS ONLY OR OPEN TO RELOCATE TO PLEASANTON, CA*****NO C2C CANDIDATES****
Requisition Title: Technical Writer
Location: Oakland, CA (Hybrid, 1-2 times per week onsite)
JP# 3760
Pay Rate : 27/hr- 35/hr
Description:
Description:
ONLY SUBMIT LOCAL CANDIDATES CURRENTLY RESIDING IN BAY AREA/OAKLAND GO. ASSIGNMENT IS HYBRID AND REQUIRED ONSITE 1-2 TIMES PER WEEK. PG&E LAPTOP WILL BE ISSUED BUT ANY OTHER ADDITIONAL EQUIPMENT NEEDED IS RESPONSIBILITY OF SUPPLIER. CELL PHONE REQUIRED. WITH MANAGER PRIOR APPROVAL A PRE-DETERMINED AMOUNT FOR CELL EXPENSE CAN BE REIMBURSED MONTHLY.
TOP THINGS LOOKING FOR:
- Self starter. Can work with little direction
- Attention to detail
- Ability to pinpoint what parts of document don’t make sense and need discussion.
Job Description:
70% of the time Process Development:
- Function as a CCO SME for General Reference by reviewing updates and changes submitted by other business partners.
- Research and resolve process issues and submit updates with clear process steps to be incorporated into the General Reference tool.
- Identify improvements to be made to existing processes already incorporated into Gen Ref.
20% of Time Product Management:
- Publish approved business process documents into the Front Page application for General Reference.
- Edit and reformat all information into a concise format before publishing to General Reference.
- Publish information to the What's New page on an as needed basis to ensure all users are aware of recent updates.
- Maintain all information in an accessible archive to ensure prior documented processes can be accessed at a later date when being researched by the Law Department and others.
- Utilize Outlook, Excel, and Word programs to document and track requested updates.
5% of Time Process Improvement:
- Analyze existing processes to determine which call guides require updating and which are no longer necessary to support the customer contact employees working in CC&B.
- Analyze and provide innovative decision making when inputting communications and process steps for all customer contact employees.
- Partner with team members on the How 2 Guides to ensure all processes are current and up-to-date in both reference tools.
- Function as a CCO subject matter expert to research, test, and resolve process issues submitted to the General Reference mailbox.
- Respond to all inquiries in the mailbox within 1 business day.
5% of Time Safety:
- Demonstrate leadership in safety through active participation and support of the safety programs.
- Take a proactive approach to identify and correct safety hazards and work practices in the work place.
- Know and comply with the code of safe practices, 'Zero in on Safety' and complete all mandated ergonomic and safety training by the end of the year.
Minimum Qualifications
- Strong experience in written communication skills
- Experience with Front Page, or other Web program experience
- Must have strong skills in Excel, Word and Outlook
- Logical/Critical Thinking
Salary : $27 - $35