Universal Banker I

Company Vision

Rooted in the heart of Texas, SSB&T is your dedicated community bank in the Hill Country. We believe in being a trustworthy resource, guided by authentic, actionable values. Our talented team members inherently understand what it means to Care, Do What is Right, and Go Above and Beyond for our customers, community and professional culture.

About The Role

The Universal Banker I (UB I) serves in a multi‑purpose role, fulfilling the responsibilities of both a Teller and an Account Specialist. This position is responsible for delivering quality customer service and positive banking experiences to current and prospective customers. Universal Banker I are expected to demonstrate a working knowledge of the bank’s products and services, uphold SSB&T’s Core Values, and maintain a positive attitude with strong communication skills and work ethic.

Essential Responsibilities

• Champion Enterprise Values: Lead with and model SSB&T’s core values, embedding them into data strategy, governance, and team culture.
• Provide exceptional customer service to meet customer financial needs
• Maintain knowledge of bank product, services, policies and regulatory requirements
• Ensure accuracy, confidentiality, and compliance in all transaction
• Accept and process deposits, withdrawals, loan payments, and savings bonds
• Cash checks and process cashier’s checks, gift cards, and foreign currency orders
• Open, maintain, revise, and close customer accounts, completing all required documentation accurately
• Verify new account information and updates within the core processing system
• Process stop payments, wire transfers, online transfers, and outgoing collections
• Balance and maintain teller cash drawer, vault, ATM, and teller capture system
• Record and process night drop, mail deposits, and commercial change orders
• Perform coin processing using coin counter
• Facilitate customer access to safe deposit boxes and perform related duties
• Process check orders and prepare account‑related correspondence and reports
• Assist customers with account inquiries, electronic banking issues, address changes, and service requests
• Issue debit cards, conduct PIN changes, and adjust debit card limits
• Prepare documentation related to fraudulent activity as required
• Process dormant account releases and maintain proper documentation
• Perform document scanning and record retention tasks
• Review weekly non‑customer lists for OFAC compliance
• Reconcile transactions and prepare operational reports as required
• The scope of this role may be reviewed and adjusted periodically to align with organizational goals at the employer’s discretion.
  
  

Employment Commitments & Physical Requirements

• Non-Exempt
• Full-time
• Monday- Friday 8am-5pm
• Focus-intensive position requiring extended periods of sitting and digital navigation.
• Occasional walking, standing, and use of office equipment.
• Must possess close visual acuity and clear speech for verbal communication.
  
  

Location & Travel

• Physical reporting Branch or Operations office location
• Travel may be necessary depending on business needs
  
  

Candidate Requirements

• High School Diploma or General Education Diploma
• Ability to handle large amounts of currency with speed and accuracy
• Strong organizational , interpersonal, and communication skills
• Excellent customer service skills
• Ability to multitask effectively in a fast-paced environment
• Working knowledge of Microsoft Word and Excel
• Ability to adapt to growing business needs and structural changes.
  
  

Candidate Preferred Qualifications

• Prior banking or financial services experience
  
  

SSB&T Employee Benefits

SSB&T offers all eligible full-time employees a robust benefits package. Employees receive benefits to support total health, financial and work life balance. Benefits packages include life insurance, medical, dental, vision, disability, 401K, vacation and sick time. Full time employees will receive 11 paid federal holidays.

Compensation

We are committed to competitive compensation at SSB&T. By analyzing market data, we establish fair salary ranges. Your pay is determined by your experience, the role's market value, and your geographical location.

The job description and supporting information reflects the details deemed to be necessary to describe the principal functions required of the job and should not be construed as a detailed description of all work to be performed in the job role.

Employee shall perform such work as may be required of Employee by Company in accordance with the job description, as well as the instructions, directions and control of Company and at such reasonable time and places as Company may determine. At all times during the Employment Period, Employee shall strictly adhere to all the rules and regulations that have been or that may hereafter be established by Company for the conduct of its employees and further, Employee shall strictly adhere to all the provisions of the Company’s handbook(s).