Storage Relief Manager

Relief Manager– San Ramon, CA

Security Public Storage (SPS) is a respected, family-owned storage operator with over 53 locations across California, Oregon, Nevada, Maryland, and Virginia. Known for operational excellence and long-term employee growth, we offer stable careers in a supportive, professional environment.

We are seeking a driven, service-oriented professional to oversee our high-performing facility in San Ramon — one of the East Bay’s most desirable communities. This property is uniquely positioned in an upmarket neighborhood surrounded by lush greenery, offering a calm, scenic environment for both residents and customers.

This role includes a highly sought-after onsite residence, allowing you to enjoy an exceptional work-life integration while eliminating a significant housing expense in one of the Bay Area’s strongest rental markets.

Key Responsibilities

• Oversee day-to-day facility operations
• Deliver exceptional customer service and resolve inquiries professionally
• Sell storage units via phone, email, and walk-ins using established Call Flow Guidelines
• Complete leases and other documentation accurately
• Reduce delinquent accounts through phone, text, and email follow-up
• Maintain excellent curb appeal, including cleaning units, hallways, and surrounding areas

Compensation and Perks

• $21.75 per hour plus commision!
• $10–$20 commission for each storage unit rented when working independently, estimated to add $1–$2 per hour, bringing total potential compensation to $22.75–$23.75 per hour
• Employee discount on storage units
• Opportunities for career growth and advancement

We offer a competitive total rewards package designed to support your health, financial future, and overall well-being:

• Employee discount on storage units
• Medical coverage including HMO, PPO, and HSA plans through Kaiser Permanente, with the company covering approximately 80% of employee premiums for sponsored plans
• Medical, dental, and vision eligibility after 60 days
• One week of vacation, three sick days, and one floating holiday in your first year
• Seven paid holidays annually: New Year’s Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day
• 401(k) with company match up to 4% (eligible after one year)

The Opportunity

This role is ideal for a professional who enjoys autonomy, takes pride in their environment, and approaches the business with an ownership mindset.

You will be entrusted with:

• Leading the daily performance of a busy, high-visibility property
• Creating a welcoming and professional customer experience
• Driving occupancy and revenue growth
• Representing the SPS brand within the local community
• Maintaining a property that reflects care, safety, and operational excellence

Key Responsibilities

• Oversee all day-to-day operations
• Partner with team members to maximize sales, marketing, occupancy, and revenue
• Provide outstanding customer service and resolve concerns with professionalism
• Convert phone, online, and walk-in inquiries into long-term customers
• Execute leases and maintain accurate documentation
• Reduce delinquency through proactive communication
• Build relationships with neighboring businesses to expand community presence
• Audit inventory and complete administrative responsibilities
• Maintain exceptional curb appeal across the property

Who Thrives Here

Our strongest managers are proactive professionals who naturally take initiative and operate with accountability.

We are particularly interested in candidates who demonstrate:

• A sales-oriented mindset and business instincts
• Strong interpersonal presence and professionalism
• Exceptional organization and attention to detail
• Comfort with technology and operational systems
• Enthusiasm for community engagement
• Coachability and a growth mindset

Helpful Experience:

• Property management
• Retail, hospitality, or commissioned sales
• Light maintenance knowledge

Why Join Security Public Storage?

• Financially stable, privately held company
• Supportive leadership and structured training
• Opportunities for long-term career advancement
• Performance-driven culture
• Professional, respectful workplace

Many of our senior leaders began at the property level and advanced within the organization.

Security Public Storage is proud to be an Equal Opportunity Employer committed to fostering an inclusive workplace.

Commission and earnings estimates are representative and dependent on individual performance.

Job Type: Full-time

Pay: From $21.75 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $23 - $24