What are the responsibilities and job description for the Relief Manager position at Security Public Storage?
About Security Public Storage
Security Public Storage (SPS) is a family-owned and operated self-storage company with more than 50 locations across California, Oregon, Nevada, Maryland, and Virginia. For over four decades, we've built our reputation on providing exceptional customer service while creating opportunities for employees to grow their careers.
Position Overview
We are seeking an energetic, customer-focused professional to join our Daly City team as a Self-Storage Relief Manager.
Schedule: Thursdays through Mondays 10:00 a.m. – 6:00 p.m. (Tuesdaysand Mondays off)
In this role, you'll help manage the day-to-day operations of a busy self-storage facility by delivering outstanding customer service, renting storage units, maintaining the property, and building lasting relationships with our tenants.
Compensation & Benefits
- $20.00 per hour plus commission
- Earn $10–$20 for every storage unit rented on days you work independently, adding an estimated $1–$2 per hour to your earnings
- Employee discount on storage units
- Opportunities for career advancement
- Medical, dental, and vision insurance
- Paid holidays, including New Year's Day, Easter, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas Day
- 401(k) with company matching up to 4% after one year of employment
Responsibilities
- Maximize occupancy by effectively marketing available units and providing exceptional customer service
- Assist customers in person, by phone, and online with storage solutions
- Show and rent storage units while promoting moving and packing supplies
- Maintain accurate tenant files and required documentation
- Monitor delinquent accounts through phone calls, notices, and correspondence
- Clean vacated units, hallways, and grounds to maintain a clean, safe, and attractive facility
- Support the daily operations of the property to ensure an excellent customer experience
Qualifications
- Customer service and sales experience preferred
- Retail, office, or administrative experience is a plus
- Strong communication and telephone skills
- Excellent organizational skills and attention to detail
- Comfortable working independently and multitasking in a fast-paced environment
- Basic computer proficiency
Equal Opportunity Employer
Security Public Storage values diversity and is committed to creating an inclusive workplace. We are proud to be an Equal Opportunity Employer and do not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, marital status, veteran status, disability, or any other protected characteristic.
Job Type: Full-time
Pay: From $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Flexible spending account
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Experience:
- Customer service: 1 year (Preferred)
Work Location: In person
Salary : $20