What are the responsibilities and job description for the Collections Specialist position at Security National Mortgage Company?
Description
What You'll Do:
Collections representative Is an integral part of our compan's success. We are seeking candidates that have a professional and Courteous approach with an enthusiasm to problem solve.
Duties will include:
- Outbound collections communication
- Preparing demand letters
- Reviewing and submitting Foreclosure referrals
- Communicating with internal Legal department on delinquent loans
- Handling incoming customer service calls
- Payment processing
- Data processing
- Reporting management
- Understanding and following Fair Debt Collections Practices Act
- Negotiating payment arrangements
- Determining debtor's financial ability to offer alternate payment plans
- Skip Tracking to locate debtors
- Documenting and maintaining all incoming and outgoing collection efforts
- Scheduling property inspection and determining property conditions
- Addressing inquiries and issues of debtors in a timely and professional manner
- Providing outstanding customer service
- Monitoring accounts to identify outstanding debts
- Managing delinquency reporting activities
- Perform general clerical duties as needed
Requirements
What we'll love about you:
- 3 years mortgage experience is required
- 1 year experience in collections
- Bilingual in Spanish is a plus
- Attention to detail, efficiency in work, and being open to feedback
- Good data entry skills and phone etiquette are required
- Strong written and verbal communication
- Letter writing skills are needed for professional email responses
- Proficiency in Microsoft Office Suite of Products: Word, Excel
- Ability to learn new systems
- We use Encompass, Servicing Director and OnBase for our loans and documents