Director of Mortgage Operations

Are you the kind of leader who likes to tackle challenges head-on and make a significant impact?

At Security National Bank, if there is one belief we hold together as a team, it’s that everything matters. From the words we say, to the way we dress, to the decisions we make and the actions we take - every single thing we do matters. Why? Because we recognize the inherent value of each individual, and the potential of what each person can become. We realize every one of life’s interactions is an opportunity to help someone reach that potential. This is why we treat even the smallest details of life and banking with careful thought and attention. If you aspire to do the same, we’d like you to advance your career with us at SNB.

The Director of Mortgage Operations is responsible for providing day-to-day oversight to the Mortgage Operations team. They are responsible for ensuring all managed staff are aware of regulatory and system requirements and program guidelines that are required for completion of their work as well as the most efficient methods for using the department’s Loan Origination System to complete their tasks. In addition, the role requires a strong knowledge of secondary market underwriting and mortgage compliance.

Details Matter. We are seeking a highly motivated individual who thrives on doing research, understanding the operational workflow of the mortgage loan process and digs in to troubleshoot all challenges. The ideal candidate will effectively manage risk, possess strong values, demonstrate a great work ethic, and exhibit outstanding attention to detail and technical ability. If you are ready to dive into the world of mortgage and compliance, we want you on our team.

JOB DESCRIPTION:

• Maintain in-depth knowledge and proficiency in executing secondary market underwriting.
• Stay up to date with industry trends, regulatory requirements, program guidelines and overall mortgage compliance requirements.
• Work with the mortgage compliance team to ensure adherence to compliance standards.
• Review and optimize processes to improve efficiency and minimize customer issues in the mortgage department.
• Suggest improvements in processes, workflow, and software systems based on research and analysis.
• Oversee the loan documentation process to ensure it meets underwriting and program guidelines.
• Handle daily loan processing tasks, including:
• Communicating regularly with lenders, applicants, and realtors.
• Submitting loan applications and documents for final approval.
• Reviewing title opinions and ensuring necessary corrections.
• Preparing final cost figures for closings and sharing them with all parties.
• Preparing closing documents to comply with regulations and investor requirements.
• Filing documents, paying bills, and preparing final documentation post-closing.
• Reviewing final attorney opinions to ensure all closing requirements are met.
• Compile and report on weekly/monthly pipeline, cycle times, and closings.
• Lead and support the mortgage operations team to create a proactive, collaborative work environment.
• Promote team growth through education, webinars, and training. Handle performance reviews, coaching, corrective actions, and hiring.
• Provide training on technical skills, policies, procedures, service standards, and team building.
  

Required for this position: Excellent customer service and problem resolution skills. Excellent attention to detail, strong understanding of loan underwriting, ability to identify missing items, advanced organizational skills, ability to work under deadlines, independent thinking, the ability to visualize cause and affect relationships of data and documents, analytical skills, clear and concise reporting, self-motivation, strong oral and written communication skills, demonstrated teamwork as well as leadership ability.

EDUCATION AND EXPERIENCE:

• 4 year college degree or related work experience
• 2 years project management and/or supervision experience
• Strong aptitude for technology systems and processes
• Real estate and or closing experience
• Accuracy and meticulous attention to detail required
• Excellent oral, written, and interpersonal communication skills
• Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel
• Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed
• Team-oriented and the ability to work collaboratively across all levels of the organization
• Service-oriented, polite, and respectful
• Advanced problem-solving and analytical skills
• Ability to take direction and instruction and follow through independently until project completion
  
  

HOURS:

Regular business hours, Monday through Friday.

BENEFITS:

We offer a comprehensive benefit package to our employees including medical, dental, vision, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.

ABOUT SECURITY NATIONAL BANK:

Security National Bank was chartered in 1884 in Sioux City, Iowa; founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection. These principles served as guideposts that enabled SNB to withstand the economic panic of the late 1800s, the Great Depression, two World Wars, and the farm crisis — and emerge as the region’s most established and trustworthy locally owned bank. We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time-tested principles remain. To this day, we believe that doing what’s right is the only way to take care of customers, empower businesses, cultivate growth, inspire our community, and accomplish the remarkable.

Security National Bank is an Equal Opportunity, Affirmative Action Employer. Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.

LEARN MORE:

https://www.snbonline.com/about/employment-opportunities

LOCATION:

Sioux City, IA

Main Bank

Experience

Preferred

• Mortgage compliance knowledge.
• Secondary market underwriting experience.
• Real estate and or closing experience.
• Strong aptitude for technology systems and processes.
• 2 year(s): Project management and/or supervisor experience.
  
  

Education

Preferred

• Bachelors or better
  
  

Skills

Preferred

• Underwriting
• Teamwork
• Supervisor
• Self-motivated
• Problem Solving
• Operations
• Mortgage
• Microsoft Office
• Loan operations
• Loan applications
• Lending
• Leadership
• Honesty
• Customer Service
• Computer
• Compliance
• Communication
• Banking
• Auditing
• Analytical
• Administrative
• Accuracy
  
  

Behaviors

Preferred

• Thought Provoking: Capable of making others think deeply on a subject
• Team Player: Works well as a member of a group
• Loyal: Shows firm and constant support to a cause
• Leader: Inspires teammates to follow them
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Enthusiastic: Shows intense and eager enjoyment and interest
• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Dedicated: Devoted to a task or purpose with loyalty or integrity
  
  

Motivations

Preferred

• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Self-Starter: Inspired to perform without outside help
• Job Security: Inspired to perform well by the knowledge that your job is safe
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
  
  

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.