What are the responsibilities and job description for the Banking Center Manager position at Security National Bank?
Established in 1964 in Omaha, Nebraska, our family-owned financial institution's vision is to be the best in class in meeting the evolving financial needs of our customers. Our extensive history and family-owned legacy give us a deep and genuine understanding of how to serve and treat our customers. We offer a holistic financial approach with solutions for personal, business and wealth in three markets: Iowa, Nebraska and Texas.
As a community bank, we value long-term partnerships built on trust and integrity. As an employer, we take pride in building meaningful relationships and celebrating the unique differences that define each team member; it's what makes us a stronger unit. It's one of the many reasons why creating a strong culture of empowerment, support, and opportunity is an ongoing focus.
**REQUIRED WORK SCHEDULE: Monday - Friday from 8:30am - 4:30pm**
JOB SUMMARY
This position is responsible for a single branch and is accountable for progressively developing and implementing strategies in the following areas: personal development, customer service, deposit and loan portfolio growth, fee income contribution, compliance, security, operations and audit, expense control, and maintenance. Required to evaluate individual staff member’s performance and contribution, provide performance coaching and be a resource to assist staff. This position is also responsible for ensuring an efficient, effective and customer-centric experience allowing SNB to retain, grow and attract customer relationships with an emphasis on Business and Private Banking, Investment and Trust Services.
ESSENTIAL FUNCTIONS
Leadership (25%)
- Manages branch team as a working manager.
- Leads talent within department including but not limited to sourcing, hiring, training and developing employees.
- Embraces the Bank’s mission, CORE values and cultural foundation by taking personal initiative and setting a positive example for others to emulate.
- Authors and conducts thoughtful Performance Reviews.
- Administers proactive coaching and counseling as an engaged leader, conducting corrective action when appropriate.
- Utilizes observation, communication, and accountability to enhance team and individual performance.
- Coaches in the moment, while working alongside the team, not letting time pass between coachable action and coaching conversation.
- Facilitates the rollout, training, and integration of new products/services, while actively encouraging their adoption.
- Represents the SNB image while participating in volunteer and community efforts.
- Conducts regular team meetings to share pertinent information, encourage open dialogue, and promote a positive work culture.
- Ensures appropriate scheduling and staffing to fit branch needs.
- Ensures the team’s completion and attendance of required training by assigned due date.
Branch Operations and Service (25%)
- Oversees operational accountability to ensure soundness of branch operations, as evidenced by successful branch audit results.
- Actively participates in all meetings and assists with projects/assignments.
- Ensures required branch reports are submitted within the timelines.
- Ensures Branch compliance testing is completed and on time.
- Manages branch cash assets and other branch teller-related tracking.
- Monitors branch security and property, while maintaining and monitoring all branch internal controls.
- Resolves escalated customer concerns with a high level of service.
- Surveys branch facilities and surrounding grounds to ensure the location is clean, organized and without damage.
- Analyzes specific branch needs and submits recommendations for appropriate branch requests.
- Appropriately delegates responsibilities as a way to empower and develop team.
- Understands and participates in continued learning around banking regulations.
- Processes a variety of customer transactions (e.g., deposits, withdrawals, transfers, wires, and account servicing) while identifying sales opportunities and using solution-based techniques to deepen customer relationships.
- Handles overdraft decisions as directed by Relationship Managers.
- Proactively manages collection activity:
- Manages NSF and delinquent credit extensions.
- Initiates contact with client to determine resolution steps and ensures resolution.
- Alerts Market President/Market Manager of new threats/opportunities in their market and researches and recommends appropriate strategies.
- Ensures branch utilization of account monitoring software to update past due notes in a timely and consistent manner and actively participates in weekly Past Due call.
Business Development & Growth (20%)
- Develops strategies to grow deposits, loans, and fee income.
- Generates referrals through networking, community involvement, and strategic partnerships.
- Identifies opportunities to expand existing client relationships.
- Collaborates with Private Banking, Commercial, Mortgage, Treasury and Wealth Management to drive cross-sales in the branch.
- Builds and maintains strong relationships with consumer and business clients.
- Conducts productive outreach to deepen customer relationships and identify financial needs.
Customer Experience (20%)
- Consistently demonstrates appropriate and professional customer service.
- Models and upholds spirit of “Greeting” customers at the secured access door.
- Consistently provides the highest level of personalized service by going above and beyond with discernment.
- Effectively uses available resources for problem resolution, which may involve analysis of information received from internal Security National Bank departments.
- Collaborates and partners with deposit operations, loan operations, trust operations and other delivery channels to increase business opportunities and consistently deliver a high-quality customer experience.
Community Engagement (10%)
- Represents the bank at community events, nonprofit functions, and local business organizations.
- Strengthens the bank’s visibility and reputation within the market.
- Builds relationships with community leaders and local businesses.
Performs other duties as required and assigned
KNOWLEDGE, SKILLS AND ABILITIES
- Advanced knowledge of and experience in Branch Delivery to include deposits and lending techniques and practices.
- Knowledge and understanding of basic management approaches such as work scheduling, prioritizing, coaching and process execution, as well as the ability to teach or foster development in others.
- Knowledge of banking compliance with federal and state regulations.
- Comprehensive knowledge of banking products and services
- Excellent communication (verbal/written), interpersonal, consultative sales and presentations skills.
- Strong business development, relationship management and lead generation skills.
- Excellent organizational, problem solving, credit analysis and negotiation skills
- Strong understanding of lending terminology and solid knowledge of compliance regulations, including but not limited to Truth in Lending Act (Reg Z), RESPA & FCRA.
- Ability to demonstrate intermediate level of expertise using Microsoft Outlook, Word and Excel
- Ability to make decisions, research and solve problems, work independently, and manage multiple priorities.
- Ability to successfully register with the Nationwide Mortgage Licensing System (NMLS) in compliance with the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE ACT).
- Ability to obtain Notary Public in applicable state if necessary.
- Strong math skills to interpret financial information
- Ability to complete the required training by assigned due date.
- Ability to maintain predictable and reliable attendance
EDUCATION*
- Minimum of a Bachelor’s degree with emphasis in banking, finance, accounting, business or related required.
EXPERIENCE*
- Minimum of 2-4 years of banking-related supervisory experience with customer contact in financial institutions required.
*Equivalent education and experience will be considered
PHYSICAL REQUIREMENTS
While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee is occasionally required to stoop or kneel. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
WORKING CONDITIONS
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
AFFIRMATIVE ACTION
Security National Bank provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws.