What are the responsibilities and job description for the ESU Overwatch (GSOC/Dispatcher) - Day Shift position at SECURITY INDUSTRY SPECIALISTS INC?
General Statement of Job:
The ESU Overwatch Operator will serve as the communication hub for incidents which require an Emergency Services Unit (ESU) response. You will monitor internal communications platforms to include but not limited to radio and chatroom platforms to maintain situational awareness of security related incidents. Your primary focus will be to gather, record, and disseminate information to all security personnel and stakeholders in a timely manner to ensure a quick response. This position is part of a 24/7, 365-day operation, which requires flexibility to work all shifts and assists the team with overtime when needed.
Essential Job Functions:
▪ Utilizing communication channels to communicate with various teams
▪ Sharing relevant information from one chatroom to another
▪ Documenting all information and sharing with appropriate stakeholders
▪ Monitoring CCTV systems for the specific location of ongoing incidents
▪ Maintaining the status and location of Emergency Services members
▪ Requesting assistance from other team members to expedite the process
▪ Communicating effectively and competently
▪ Cut necessary internal tracking tickets, e.g. Security Bulletins
▪ Coordinate local Law Enforcement responses to any incident as necessary
▪ Perform other job-related duties as assigned.
Qualifications:
Minimum Qualifications and Requirements:
▪ CPR/AED certification.
▪ Unarmed State Guard certification as prescribed by presiding state law, as well as all client-requested certification; all documentation and fees are the responsibility of the employee unless otherwise noted.
▪ Associate’s degree or two plus years of work experience in the military, law enforcement, government, or corporate security.
▪ General knowledge of security systems including alarm monitoring, electronic access control, and CCTV.
▪ Lenel is a plus.
▪ Must be a dependable team player with business maturity and enthusiasm with the ability to deliver a high level of customer service.
▪ Must be able to multitask and have the ability to adapt well to fast-paced environments.
▪ Ability to type at least 40 WPM.
What we offer:
▪ $31/HR
▪ Health, Dental, Vision, and 401k
▪ Paid Time Off including Sick/Safe Time
▪ A dynamic and challenging work environment with opportunities for growth
Additional Information:
Security Agency #20162100160018
Private Detective #20162100160018
Security Industry Specialists, Inc. is an Equal Opportunity Employer
The above statements are intended to describe the general nature of this job. They should not be construed as an exhaustive list of all responsibilities, requirements, skills, and standards required to perform essential job functions.
Salary : $31