What are the responsibilities and job description for the Customer Support Specialist position at Security First Insurance?
Be the voice that makes a difference.
At Security First Managers, we're more than an insurance company. We're a team that shows up for our customers when they need us most. Whether it's answering a policy question, helping after a storm, or providing peace of mind during a stressful situation, our Customer Support Specialists play a vital role in creating exceptional customer experiences every day.
If you're a people person who enjoys solving problems, learning new things, and making someone's day a little easier, we'd love to meet you.
What You'll Do
No two days are exactly the same, and that's what makes this role exciting. You'll:
We're serious about our work—but we also believe work should be enjoyable.
Our offices were designed with our team members in mind and includes:
At Security First Managers, we're more than an insurance company. We're a team that shows up for our customers when they need us most. Whether it's answering a policy question, helping after a storm, or providing peace of mind during a stressful situation, our Customer Support Specialists play a vital role in creating exceptional customer experiences every day.
If you're a people person who enjoys solving problems, learning new things, and making someone's day a little easier, we'd love to meet you.
What You'll Do
No two days are exactly the same, and that's what makes this role exciting. You'll:
- Be the first point of contact for policyholders, agents, contractors, mortgage companies, and vendor partners.
- Answer customer questions related to policies, billing, underwriting, and claim status.
- Deliver friendly, accurate, and timely support through phone, email, and other communication channels.
- Work toward first-contact resolution whenever possible, helping customers get the answers they need without unnecessary transfers or callbacks.
- Utilize industry-leading technology and customer support tools to create positive customer experiences.
- Support agency partners and contribute to service excellence goals.
- Process customer correspondence and fulfill service requests.
- Learn and apply underwriting, claims, and policy guidelines to assist customers effectively.
- Participate in training and development opportunities to expand your knowledge and skills.
- Support customers during severe weather events, natural disasters, and other critical situations when they need us most.
- Help us maintain a culture built on professionalism, collaboration, and exceptional service.
- Seek opportunities to go above and beyond, surprising and delighting our customers
- High school diploma or equivalent
- One (1) year of contact center environment or customer service experience
- OR an equivalent combination of education, certification, training, and/or experience
- May be required to possess a valid state of Florida driver’s license
- Florida property & casualty (P&C) 440 license or ability to obtain within 90 days of employment
- Insurance industry designations or trade certifications
- Prior property & casualty underwriting experience
- One (1) year industry experience
- Bilingual (English / Spanish)
We're serious about our work—but we also believe work should be enjoyable.
Our offices were designed with our team members in mind and includes:
- State-of-the-art fitness center
- Complimentary chef-prepared lunches monthly
- Beautiful walking trail around our offices
- Team Member appreciation events throughout the year
- Hybrid work environment that supports collaboration and flexibility
- Food truck events featuring local favorites
- Professional development, mentoring, and continuing education
- Competitive benefits package including medical, dental, vision, paid time off, 401(k), and more