Desktop Support II

Security Financial Bank (SFB) is seeking a Desktop Support II professional to join our Information Systems team. This role supports our branches and corporate office by providing advanced hardware, software, and systems support. If you enjoy problem-solving, value strong communication, and take pride in supporting others through technology, this may be the opportunity for you.

Why Join Us:

At SFB, technology is a critical part of how we serve our customers and support our employees. When you join our Information Systems team, you become part of a culture that offers:

• A collaborative, close-knit IT team that values communication and shared knowledge
• A supportive, inclusive culture that recognizes your contributions
• Stability and the opportunity to deepen your technical expertise
• Meaningful work supporting community banking operations
• Comprehensive benefit package
• Paid volunteer time off
• & more!

Position Summary:

The Desktop Support II position is responsible for providing advanced technical support for hardware, software, and systems across Security Financial Bank. As an integral member of the Information Systems team, this role ensures reliable technology operations within branch locations and the corporate office by troubleshooting issues, maintaining equipment, supporting users, and partnering with internal teams and third-party vendors. Strong communication, initiative, and a desire to continuously learn are key to success in this role.

Your responsibilities will include:

• Configure, install, maintain, and repair computers, peripherals, and related equipment
• Troubleshoot advanced hardware, software, network, and systems issues
• Resolve multiple levels of help desk tickets according to established SLAs
• Perform testing on connectivity, applications, and system performance
• Document issues and resolutions using a ticketing system
• Work with third-party vendors to resolve technical issues
• Support Microsoft Windows environments, Microsoft 365, VOIP systems, and mobile devices
• Assist with Business Continuity and Disaster Recovery planning and documentation
• Participate in an on-call rotation and occasional after-hours support
• Follow banking regulations and security policies related to data and equipment

What Makes You a Great Fit:

• Strong communication skills and a customer-focused mindset
• Curiosity and a desire to understand how systems function
• Self-motivated with the ability to prioritize and manage tasks independently
• Comfortable working both independently and as part of a team
• Professional, tactful, and able to handle sensitive information with confidentiality

What We’re Looking For:

• Associate’s or Bachelor’s degree in Computer Networking, MIS, or a related field (or equivalent experience)
• 5 years of experience in an IT support or desktop support environment

Technical Knowledge:

• Windows 11 & Microsoft Server operating systems
• Microsoft 365 cloud-based products
• Cisco wireless networks
• Mobile Device Management platforms
• VOIP phone systems
• Network concepts and troubleshooting
• Server-level hardware and software
• Help desk ticketing systems
• Business Continuity and Disaster Recovery concepts

Working conditions, including physical requirements:

• Work is performed largely within the Bank’s corporate office with limited chance of personal injury. Frequent mental and visual concentration required in managing deadlines and multiple priorities.
• Primarily daytime, on-site work during normal business hours
• Occasional after-hours and on-call responsibilities
• Must be able to lift up to 20 pounds and work in production environments

Who We Are:

SFB is an independent community bank with eight branch locations and more than 140 employees. Since opening in 1934 in Durand, WI, we’ve built our reputation on trust, relationships, and community involvement. At SFB, you’ll find a supportive, team-oriented workplace where your contributions matter and your professional growth is encouraged.

At Security Financial Bank, we value diversity and are proud to be an Equal Opportunity Employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

General Notice:

This position description describes the general nature and level of work performed by the employee assigned to this position and should not be interpreted as all inclusive. It does not state or imply that these are the only duties and responsibilities assigned to the position. The employee may be required to perform other job-related duties. All requirements are subject to change and to possible modification to reasonably accommodate individuals with a disability.

This position description does not constitute an employment agreement between the Bank and employee and is subject to change by the employer as the needs of the Bank and requirements of the position change.