What are the responsibilities and job description for the Customer Relations Rep position at Security Finance?
Description
For almost 70 years, Security Finance has been committed to offering simple and secure installment loans to our community. With our conveniently located branches, you can count on receiving personalized service from people you trust. At Security Finance, we prioritize being responsible stewards of our community, supporting our neighbors in times of need, and treating every customer with the respect they deserve.
We specialize in providing quick and simple solutions to financial challenges, but our true motivation is the desire to help our community. This commitment drives everything we do, and we remain focused on our mission to deliver fast, friendly service that not only meets our customers’ financial needs but exceed their expectations; to foster a positive, rewarding work environment for our employees based on respect and teamwork; to ensure profitable growth and increased value for our shareholders; and to contribute personally and financially to the communities we serve, embracing a shared responsibility.
In this role, you will be handling direct / indirect disputes. You will investigate and resolve disputes / complaints, ensuring they are handled accurately and promptly, in compliance with regulations and company policies. You may also assist with special projects to include credit reporting and pre / post audits of Metro 2 files.
As a Customer Relations Representative, you will :
- Handle incoming customer service calls and written inquires related to credit reporting issues from customers and consumers.
- Determine the best course of action for addressing customer complaints, including deciding when an issue needs to be escalated to higher management.
- Track customer complaints and concerns from start to finish, ensuring resolution in line with credit reporting agency guidelines and company policies.
- Follow up on delegated customer service issues to ensure timely closure and resolution.
- Utilize web-based tools like E-Oscar and E-Port to access credit disputes, working with branches to determine if updates to a consumer’s credit information are necessary.
- Communication the final resolution of complaints and concerns to customers and management, both verbally and in writing.
- Provide cross-training to team members to ensure adequate coverage and team preparedness.
- Maintain consistent and punctual attendance.
Qualifications, y ou could be a great addition to our team if you :
You will be a standout candidate if you have :
What We Offer :
Come Begin Your Story! Apply today!
Note : This position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be evaluated and will not automatically disqualify the candidate.
