Branch Operations Manager

SECURITY EQUIPMENT SUPPLY

BRANCH OPERATIONS MANAGER JOB DESCRIPTON

                                                                      April 2025

The following is the basic job description for the Branch Operations Manager, position current as of the date noted above. Any alterations, substitutions, or additions must be approved in writing by the two following people: Human Resource Manager and Director of Operations. This position reports directly to the Director of Operations.

Job Classification: Exempt

High-Level Objectives:

• Oversee all aspects of branch operations, ensuring safety, cost control, efficiency, and high customer service standards.
• Manage and develop branch employees, providing guidance, training, and performance accountability.
• Optimize inventory accuracy and logistics to enhance operational effectiveness and minimize expenses.
• Drive continuous process improvements to align with company goals and operational excellence.

Job Summary:

The Branch Operations Manager (BOM) is responsible for ensuring the overall success of the branch operation, with accountability for safety, cost management, workforce oversight, and inventory efficiency. This role plays a key leadership function, maintaining service excellence, optimizing logistics, and ensuring regulatory compliance. The BOM will proactively implement best practices, drive operational improvements, and collaborate with leadership to support strategic growth and objectives.

Essential Functions:

1. Branch Leadership & Workforce Management:

• Provide direct and indirect oversight to branch operational employees, including Customer Returns Specialists (CRS), Logistics, Warehouse Manager, Assistant Manager, and Branch Manager.
• Manage tasks and daily assignments for temporary workers and contractors as needed.
• Maintain timely and clear communication with all branch employees.
• Collaborate with HR and leadership to effectively recruit, develop, and retain top talent.
• Implement employee development plans and foster a learning environment.
• Conduct performance evaluations, coaching, and workforce planning to support business goals.

1. Operational Excellence & Cost Control:

• Utilize internal systems to ensure safe, timely, cost-effective, and efficient operational activities.
• Oversee returns processes to ensure timely, efficient processing for both our customers and vendors.
• Develop and manage branch budgets to ensure profitability and cost efficiency.
• Identify opportunities for operational improvements to enhance branch performance using Standard Operating Procedures.

1. Inventory & Warehouse Management:

• Ensure efficient warehouse operations, including DOT compliance, WMS routing efficiency, and safety measures.
• Drive inventory accuracy through cycle counting and compliance processes.
• Reduce excess stock and returns, ensuring returns are processed within 60 days.
• Work with leadership to identify technology solutions to improve operational effectiveness.

1. Strategic Planning & Collaboration:

• Contribute to the development of strategic plans for branch operations.
• Provide timely insights to support company-wide planning, budgeting, and decision-making.
• Foster strong external partnerships, vendor relationships, and third-party collaborations.
• Ensure compliance with SES policies and all applicable laws and regulations.

Experience:

• Education: Bachelor’s degree in business administration, Supply Chain Management, Operations Management, or a related field.
• Work Experience: Minimum of 10 years of experience in Branch Operations Management, preferably in the B2B low voltage distribution industry or a related field.
• Companies Worked For: Distribution companies, logistics service providers, or companies managing multi-site branch operations with inventory-heavy environments.
• Training & Certifications:
  1. APICS CPIM (Certified in Production and Inventory Management) or CSCP (Certified Supply Chain Professional) preferred.
  2. Lean Six Sigma or PMP (Project Management Professional) certification is a plus.
  3. OSHA safety compliance and DOT regulatory knowledge are desirable.

Metrics for Success:

• Rate of Returns: Less than 60 days old.
• Cycle Counting Compliance: 100% completion across branches.
• Inventory Accuracy: Maintain high accuracy through structured processes.
• Branch Expenses: Year-over-year improvement in cost management.
• Order Fulfillment Rates: Meet or exceed fulfillment expectations.

Work Environment:

This role operates in a professional office environment and requires routine use of standard office equipment such as computers, phones, photocopiers, ERP systems, and Microsoft software products. Travel up to 50%.

Physical Demands:

• Occasionally required to stand, walk, sit, use hands and fingers, reach, climb stairs, balance, stoop, kneel, crouch, or crawl.
• Must occasionally lift/move objects up to 25 pounds.
• Requires vision abilities such as close vision, distance vision, color perception, depth perception, and ability to adjust focus.

Next Steps 

As part of our hiring process, we invite you to complete a brief personality survey to help us understand how you work best.

Security Equipment Supply (SES)

Be part of a growing company where your work matters, your growth is supported, and your success is celebrated

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without reasonable notice