Security Receptionist Officer-1st Shift

1st Shift 9am-5pm, Monday-Friday

Role Summary

The Security Receptionist provides a safe, secure, and welcoming first point of contact by screening visitors, managing access and badges, monitoring security systems, directing calls, maintaining records, and reporting concerns or emergencies. This safety-sensitive role requires professionalism, integrity, discretion, sound judgment, and composure under pressure.

Minimum Qualifications

• Valid Security Officer/Guard License or ability to obtain one.
• Minimum age: 18.
• Ability to sit, stand, and walk as needed throughout the shift.
• Customer service or reception experience and a professional demeanor.
• Valid driver's license and approved MVR when driving duties are required.

Essential Duties & Responsibilities

• Maintain a visible, professional presence at the reception or security desk and promptly report security concerns.
• Greet employees, visitors, contractors, and vendors; verify credentials, appointments, and authorization before granting access.
• Manage visitor sign-in, badge issuance and return, and access-control procedures in accordance with site instructions.
• Respond appropriately to alarms, emergencies, suspicious activity, and security incidents; notify designated personnel or emergency services as required.
• Maintain accurate visitor logs, badge records, key-control records, activity logs, incident reports, and other front-desk documentation.
• Answer, screen, and direct telephone calls; communicate clearly by radio, email, telephone, and in person.
• Monitor CCTV, access control, alarm, intercom, and other security systems from the reception desk.
• Receive and route deliveries, packages, and service providers in accordance with site procedures.
• Provide courteous assistance, directions, and general information to employees and visitors while protecting confidential information.
• Coordinate with site contacts regarding expected visitors, access requests, meetings, and unusual activity.
• Maintain a professional appearance and uniform.

Required Skills & Abilities

Minimum

• Ability to manage multiple front-desk responsibilities in a professional, fast-paced environment.
• Availability for assigned shifts, including weekends, holidays, rotating schedules, and overtime as needed.
• Strong observation, situational awareness, attention to detail, and ability to recognize and report unusual activity.
• Sound judgment, customer service, conflict resolution, and de-escalation skills.
• Proficiency with computers, email, telephone systems, visitor-management software, and mobile devices.
• Strong written and verbal communication skills.

Preferred

• Experience with Microsoft Office applications, multi-line telephone systems, visitor-management systems, or access-control software.

Physical Requirements

(With or without reasonable accommodation; may vary by assignment)

• Stand as needed while assisting visitors or responding to front-desk activity.
• Sit for extended periods while maintaining alertness and monitoring the reception area.
• Walk through the immediate reception and access-control area as needed.
• Operate computers, tablets, telephones, radios, keypads, badge systems, access-control equipment, and other reception or security technology.
• Read monitors, screens, reports, and written materials with or without corrective lenses.

Education & Experience

Minimum

• High school diploma, GED, or equivalent.

Preferred

• 1 years of verifiable experience in security reception, front-desk operations, customer service, administration, military service, or law enforcement.

Note: Duties, qualifications, skills, and requirements are not all-inclusive and may be modified to meet business or client needs.

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