What are the responsibilities and job description for the Regional Account Director position at Securitas?
Regional Account Director
Locations: Santa Clara, CA / Wilmington, DE / Philadelphia, PA / Memphis, TN / Austin, TX
Salary: $110,000 annually bonus potential
About Securitas
Securitas is a global leader in protective services, offering specialized guarding, technology solutions, and consulting services. With operations in more than 40 countries and over 350,000 employees worldwide, we are committed to delivering innovative and reliable solutions tailored to each client’s needs. Our mission is simple: to help make your world a safer place.
Position Summary
We are seeking a dynamic and experienced Regional Account Director to manage a significant national account. This individual will oversee client relationships, drive account strategy, and ensure operational and financial performance meet the highest standards. Acting as the primary point of contact and escalation for the client, the Regional Account Director will provide strategic leadership, ensure service consistency across all operations, and lead a team dedicated to achieving client goals and business success.
Key Responsibilities
Client & Relationship Management
- Serve as the senior point of contact for assigned accounts, ensuring high-quality service and client satisfaction.
- Build and maintain strong relationships with client leadership and internal stakeholders through regular reviews and strategic discussions.
- Proactively align client needs with innovative security solutions and Securitas’ service capabilities.
Operational & Financial Oversight
- Take ownership of account performance, including operational delivery, service consistency, and profitability.
- Analyze financial and operational data to identify opportunities for improvement and efficiency.
- Lead development of client budgets for security operations, technology deployments, and special projects.
- Participate in RFI/RFP processes and contribute to competitive pricing strategies.
Program Leadership
- Conduct security risk reviews of client facilities using industry best practices and client-specific assessment tools.
- Ensure contract compliance across the portfolio, maintaining consistency in service delivery.
- Oversee the successful implementation of safety programs, special event security, and emergency response planning.
Team & Resource Management
- Collaborate with area leadership to ensure appropriate staffing and scheduling that meet client requirements.
- Foster a culture of teamwork, innovation, and continuous improvement across all regions.
Innovation & Continuous Improvement
- Drive process enhancements, operational efficiencies, and service innovation to strengthen client partnerships.
- Introduce and share global best practices across the account portfolio.
- Lead change initiatives that improve client satisfaction and business outcomes.
Qualifications
- Bachelor’s degree preferred.
- 5–10 years of progressively responsible management experience in business management or a related field.
- Experience managing large, complex, or multi-site accounts in a corporate or global environment.
- Strong leadership, strategic thinking, and change management skills.
- Excellent communication and client engagement abilities.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) with working knowledge of Visio, SharePoint, and Teams.
- Security industry experience preferred but not required.
Compensation & Benefits
- Salary: $110,000 annually bonus potential
- Medical, Dental, Vision, and Life Insurance
- Paid Time Off: 10 vacation days, 4 floating holidays, and 6 sick days annually
- 401(k) Retirement Plan
- Opportunities for professional growth in a global organization
Why Join Us?
Securitas is committed to equal employment opportunity.
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.
#AF-SSTA
Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.
- Retirement plan
- Employer-provided medical and dental coverage
- Company-paid life insurance
- Voluntary life and disability insurance
- Employee assistance plan
- Securitas Saves discount program
- Paid holidays
- Paid time away from work
Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.
Salary : $110,000
