Manager, Global Client Operations AWS

Securitas Technology, part of Securitas, is a world-leading provider of integrated security solutions that protect, connect, and optimize businesses of all types and sizes. More than 13,000 colleagues in 40 countries are focused daily on our purpose to help make your world a safer place and our commitment to deliver an unparalleled client experience. With clients at the heart of all we do, our people, knowledge, and technology power our connected ecosystem of health, safety and security solution and services. 

The Regional Installation Manager plays a vital role in coordinating and driving installation execution across multiple high-velocity project sites. This includes overseeing subcontractors, ensuring adherence to scope and technical standards, verifying quality and safety compliance, and managing schedule risk in alignment with program milestones. This role acts as the operational linchpin between global program leadership and local delivery, providing real-time visibility into site progress, escalating blockers, and ensuring issues are resolved before impacting the client or project cost.

Essential Functions

• Organize and lead regular face to face visits with assigned Program teams to discuss performance, projects, issues, and plans.
• Review IMap and Solomon daily and assign resources as necessary.
• Interfaces daily with Management in Sales, Service, and Headquarter Field Support.
• Interface regularly with field Account Teams that are currently supported by the Electronic Security Group to review performance, account plans, etc.
• Interfaces regularly with Account Teams that are not currently supported by the Electronic Security Group to discuss future ESP growth and how we can assist and plan for future support
• Assign workload regularly to ensure team is right sized … plan resource requirements for future opportunities identified by the Account teams.
• Directly contact / interface with customers when required.
• Influence process excellence team to assist in delivery process development and revisions to meet current business environment.
• Provide strategy and update project best practices/ processes and support procedures/requirements.
• Direct, plan, develop and integrate various project management functions and delivery process within the Securitas Technology delivery group to achieve specific goals and objectives.
• Influence and work with Project Managers to ensure Project Plans are prepared and meet standard formats, Electronic Strategy and customer expectations and direction.
• Monitor Performance and provide direction to ensure projects are on time, on budget and within scope unless out of scope issues identified.
• Interface and coordinate with Logistics as it relates to staging and / or kitting ESP orders for quality installation readiness regarding spoke orders.
• Meet on a regular basis to develop project plan with customer, including schedule, specific responsibilities of each party, deliverables, terms of acceptance, etc.
• Ensures that the project team is trained in policies, standards, and procedures and those they are practiced in everyday project activities.
• Provides management and leadership for all service delivery personnel during the project. Usually acts as a decision maker in matters of conflict or ambiguity.
• Provides focal point for project problem resolution and escalation to resolve customers concerns quickly and efficiently.
• Solicits formal customer feedback on satisfaction with the quality of the services delivered.
  
  
  

Job Requirements

Core Technical Competencies

• Installation Management: Proven experience leading multi-site electronic security installations (CCTV, access control, intrusion) in critical infrastructure environments.
• Project Execution: Strong understanding of construction schedules, technical drawings (BIM/CAD), commissioning workflows, and as-built documentation processes.
• Vendor/Subcontractor Oversight: Demonstrated ability to manage subcontractors, enforce technical standards, track progress, and resolve installation issues in real-time.
• Quality Assurance & Compliance: Familiarity with QA/QC processes, health & safety protocols, and industry standards (e.g., EN, UL, local code compliance).
  
  
  

Client & Stakeholder Engagement

• Client-Facing Coordination: Experience engaging directly with client site leads, general contractors, and other trades to ensure site readiness and delivery alignment.
• Issue Escalation: Ability to identify risks early and escalate blockers to program leadership with proposed mitigations.
  
  
  

Tools & Systems

• Project Tools: Proficient in project tracking platforms such as Procore, PlanGrid, Smartsheet, or equivalent.
• Documentation & Reporting: Skilled in generating installation progress reports, redlines, site diaries, and punch list documentation.
  
  
  

Soft Skills

• Operational Agility: Capable of managing changing site conditions, compressed timelines, and shifting priorities without loss of control or quality.
• Communication: Clear and effective communicator across technical and non-technical stakeholders.
• Leadership: Able to lead field teams and subcontractors with authority while maintaining strong collaboration and respect.
  
  
  

Additional Attributes

• 5–10 years in physical security or MEP systems installation roles, preferably on hyperscale or mission-critical projects.
• Regional travel required; flexibility to be on-site during key phases.
• Certifications such as OSHA 30, ECS/CSCS (or regional equivalent), and basic understanding of data center protocols are advantageous.
• Experience with AWS or other hyperscale clients (e.g., Microsoft, Google, Meta) preferred.
  
  
  

We are a nationwide provider of security solutions and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.