What are the responsibilities and job description for the Client Success Specialist position at Securitas Technology Corporation?
About the company:
Securitas Healthcare empowers caregivers to deliver connected, productive, and safe care. Our innovative portfolio of solutions helps hospitals, clinics, and senior living organizations protect people, use their assets efficiently, and understand their operations for a caring and healing environment. With deep roots in healthcare and a commitment to our customers’ long-term success, we are proud to work with over 15,000 providers worldwide across the care continuum. For more information, visit us at securitashealthcare.com. We need the best people to help us deliver on that mission. People who are inspired by our vision. People with individual imaginations, perspectives, and experiences. People who don’t just join us but add to us.
Position Summary:
As a Client Success Specialist you will be the main point of contact for a portfolio of regional clients, helping them achieve their goals, adopt our solutions effectively, and drive long-term value from our products and services.
Your role will be a blend of relationship management, strategic advising, and operational execution. You’ll ensure client satisfaction, encourage product adoption, and identify opportunities for growth and retention to include training needs.
Essential Functions:
- Build and maintain strong, long-lasting relationships with clients.
- Understand client goals and challenges and help them achieve measurable success with our solutions.
- Monitor client survey feedback and follow up on detractor surveys.
- Initiate client success projects, establish a regular meeting cadence, and coordinate required resources.
- Observe regular check-ins, QBRs (Quarterly Business Reviews), with clients.
- Advocate for client needs internally and contribute to product/feature development discussions.
- Drive client retention, satisfaction, and reference ability.
- Must be prepared for domestic travel.
Additional Responsibilities:
- Other duties as assigned.
Required Qualifications:
- High school diploma or GED equivalent, OR equivalent professional experience in a role requiring high levels of organization, communication, and client interaction.
- 2 years of experience in client success, account management, or client-facing roles
- Strong communication, interpersonal, and problem-solving skills
- Experience managing multiple client accounts with varying needs
- Experience working with CRM tools such as Salesforce and client success platforms such as CloadCoach
- Proven ability to analyze data and translate insights into client action plans
- Empathetic, client-focused mindset with a passion for helping others succeed
To Excel:
- Experience in a SaaS or B2B environment
- Background in the Healthcare industry
Position Title: Client Success Specialist
Supervisor’s Title: Director of Advanced Services
Department Name: Professional Services Organization
FLSA Status: Non-Exempt, Full-time
EEO Statement: We are a nationwide provider of security solutions, and an equal opportunity employer committed to a diverse workforce. Our core values of Integrity, Vigilance and Helpfulness are proudly demonstrated daily by our employees to our customers and the communities we service.
Reasonable accommodations will be made upon request to ensure qualified individuals with disabilities can perform the essential functions of this job.