Site Supervisor

Job title: Control Room Supervisor (CRS)
 

Reports to: Security Team Manager (STM)/Site Security Manager (SSM)
 

Location: AMER-based (onsite)
 

About our team
We are a dynamic, dedicated team that provides management and support for a global guarding services account that spans across 30 countries. Our client is an industry-leading datacenter organization, and we pride ourselves on delivering best-in-class solutions through our teams made up of Security Operations, Business Operations, Shared Services, Threat and Incident Management, Environmental Health and Safety, and Human Resources. As part of this team, you’ll be part of our leadership team and work alongside a group of professionals that are committed to excellence and innovation.
 

About the role
The Control Room Supervisor (CRS) provides security oversight to the client’s Datacenter. Responsibilities include access control, escalations, loss prevention, incident response, and reporting safety and security incidents. The successful candidate will use strong customer service skills and the ability to facilitate effective communication internally and externally to perform the job. They will respond to email, triage issues, and direct them to the proper authority for resolution. They also assist in the timely completion of reports. They perform administrative and miscellaneous duties as directed by management and serve as the shift supervisor for local personnel, as required.
 

What you’ll do
Monitor physical security operations at the client Datacenter. Monitor cameras and access control systems covering data calls and entry/exit doors. Dispatch appropriate personnel, as necessary. Maintain logs and records in accordance with the Datacenter Standard Operations Procedure (SOP). Identify and escalate issues in accordance with documented policies and procedures. Review all reports written during shift. Ensure that all scheduled posts are filled. Brief oncoming CRS about incidents during shift or in progress. Maintain documentation and follow standardized procedures to successfully complete unannounced audits. Collect completed information for detailed reports and appropriate follow-up. Prepare well written reports and maintain strict distribution to “need to know” parties. Prepare written and electronic logs and reports as required for the site while entering information in appropriate computer systems. Read and comprehend standard operations procedures, post orders, reports, and other printed materials. Perform additional tasks assigned by management. Identify security shortfalls and offers suggestions from improving the security program. Evaluate and escalate potential safety issues within the facility. Required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Notify supervisor upon becoming aware of unsafe working conditions. Identify security shortfalls and offer suggestions from improving the security program. The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all the functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity. All assigned duties or tasks are deemed to be part of the essential functions, unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions. Employees are held accountable for successful job performance. Job performance standards may be documented separately, and may include functions, objectives, duties, or tasks not specifically listed herein. In performing functions, duties, or tasks, employees are required to know and follow safe work practices, and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions. All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in accordance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

What you need to apply
To apply for this role, you should have a high school diploma or GED and 2 years of related work experience, or an equivalent combination of education and experience enough to perform the essential functions of the job, as determined by the company. Experience in the security industry, public service (police, fire) or military is desired.
 

What you’ll get
We offer more than just a job; we offer the chance to be part of a collaborative and supportive team where your contributions are valued and your growth matters. In this role, you will thrive in a dynamic environment while supporting a prestigious multinational client account. You will gain exposure to global operations and cross-regional collaboration, and you will have access to continuous learning, training programs, and career development opportunities designed to help you succeed.
 

The extra stuff
Candidates must be at least 18 years of age and possess the legal right to work in the job location. May work evening or weekend hours when required, such as during an emergency or high-priority event. Candidates must also be willing to undergo the company’s pre-employment screening process, which includes a background check and drug screening. You must be able to maintain professionalism and composure in urgent or high-pressure situations and handle sensitive or confidential information responsibly. Physical demands include frequent sitting, standing, walking, climbing stairs, and occasional lifting of up to 25 pounds.