Regional Account Manager

Key Responsibilities 

Client and Business Relationship Management 

• Serve as the primary point of contact for the client, ensuring high levels of service delivery, stakeholder experience, and client satisfaction. 
• Build strong relationships with key stakeholders and leadership across multiple locations. 
• Partner with client leadership and internal teams to support business objectives, operational goals, and experience standards. 
• Gather, interpret, and act on client feedback to drive continuous improvement in service and experience.

Operational Performance 

• Oversee service delivery across a multi-site portfolio to ensure consistency, efficiency, quality, and a positive experience for both clients and employees. 
• Identify opportunities to improve operational processes, workforce planning, service performance, and overall experience. 
• Establish and monitor key performance indicators (KPIs) to measure operational effectiveness, including experience-related metrics such as satisfaction scores, survey results, and feedback trends. 

Leadership, Team Development and Experience Management 

• Lead and develop site leaders and operational teams through coaching, feedback, and performance management. 
• Support workforce planning, staffing strategies, and leadership development across multiple locations. 
• Foster a collaborative and professional team culture focused on accountability, service excellence, and a strong employee experience. 
• Implement and manage experience management practices, such as regular feedback loops, surveys, listening sessions, and action plans to improve both client and employee experience. 
• Champion a culture of continuous improvement based on experience insights and data.

Financial and Business Management 

• Support operational budgeting, payroll coordination, invoicing, and expense management. 
• Monitor financial performance and operational metrics to ensure alignment with business goals and experience commitments. 
• Partner with leadership on business planning, operational improvements, and strategic initiatives that enhance both performance and experience.

Communication and Reporting 

• Maintain consistent communication with stakeholders across multiple regions. 
• Prepare and deliver business performance updates and operational reviews to leadership, including experience-related insights and trends. 
• Provide insight into operational and experience trends, challenges, and opportunities for improvement.

Position Qualifications 

• Demonstrated experience managing multi-site operations, programs, or large service portfolios. 
• Proven ability to lead distributed teams and manage operations across multiple locations. 
• Proven experience in experience management such as client, customer, or employee experience, including collecting feedback, analyzing experience data, and driving measurable improvements. 
• Strong business acumen with the ability to balance operations, financial oversight, experience management, and client relationships. 
• Experience managing complex client or stakeholder relationships within corporate or enterprise environments. 
• Strong problem-solving, organizational, and decision-making skills. 
• Excellent communication and leadership skills with the ability to influence stakeholders at all levels.

Education and Experience 

• Must be at least 21 years of age. 
• Associate degree and 5 or more years of leadership experience in operations, program management, account management, or business management; experience management responsibilities strongly preferred; or 
• 8 years of directly related equivalent experience. 
• Minimum of 5 to 6 years of management experience with increasing responsibility within corporate operations, service management, consulting, facilities, logistics, or other multi-site operational environments. 
• Minimum of 2 to 3 years of direct experience managing client, customer, or employee experience programs or initiatives experience management. 
• Experience supporting large enterprise clients or complex business operations strongly preferred. 
• Equivalent combinations of education, certifications, and experience will also be considered.

Compensation and Benefits 

• Salary: 130,000–137,000 annually 
• Medical, Dental, and Vision Insurance 
• Life Insurance 
• 401(k) Retirement Plan 
• Paid Time Off: 10 vacation days, 4 floating holidays, 6 sick days annually 

Why Join Securitas?

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic.

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