What are the responsibilities and job description for the Receptionist Officer - Bedford, MA position at Securitas Security Services?
Receptionist Officer
Location: Bedford, MA
Shift: Monday-Friday, 8am-4pm
Pay Rate: $20.50/hour
Benefits: Medical, Dental, Vision, 401(k), Paid Time Off, Uniforms Provided, Employee Assistance Program
Key Responsibilities:
Front Desk & Customer Service
Greet and assist visitors, employees, and clients in a courteous and professional manner.
Manage visitor check-ins, issue badges, and maintain accurate visitor logs.
Answer and route phone calls, emails, and general inquiries.
Provide directions, information, and support to guests.
Maintain a clean and organized reception area.
Security & Access Control
Monitor access to the facility, ensuring that only authorized individuals enter.
Verify identification and enforce security protocols.
Conduct routine security checks of entryways, lobby areas, and surrounding premises.
Monitor security cameras and alarm systems and report unusual or suspicious activity.
Respond promptly to incidents, emergencies, or security concerns following established procedures.
Administrative Support
Maintain daily activity reports and incident logs.
Assist with scheduling, deliveries, and administrative tasks as needed.
Coordinate with the security team, building management, or emergency responders when necessary.
Follow company policies, safety guidelines, and confidentiality standards.
Qualifications:
High school diploma or equivalent (required).
Prior experience in security, front desk operations, or customer service preferred.
Strong communication and interpersonal skills.
Ability to remain calm and professional under pressure.
Basic computer proficiency (email, visitor management systems, MS Office).
Ability to stand or sit for extended periods and respond quickly in an emergency.
“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”
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Salary : $21