What are the responsibilities and job description for the Overnight Supervisor: Security Operations Center - Hingham, MA ($28.85/hour) position at Securitas Security Services?
Job Specification:
Title: Security Operations Center Supervisor
Schedule: Thursday-Saturday (10:30pm-6:30am)
Location: Hingham, MA (Free Parking)
Pay: $28.85/hour
Position Overview
The Security Operations Center (SOC) Supervisor oversees the daily operations of the SOC to ensure the continuous protection of people, property, and assets. The supervisor is responsible for managing SOC Analysts, ensuring compliance with post orders, coordinating incident response, and maintaining communication with site management, field personnel, and clients.
Key Responsibilities
- Supervise, train, and mentor SOC Analysts to ensure effective performance and adherence to operational procedures.
- Oversee monitoring of Avigilon and related security systems across all client sites.
- Ensure all incidents, alarms, and emergencies are responded to promptly and documented accurately.
- Conduct quality control checks on incident reports, shift summaries, and communications.
- Coordinate with site supervisors, managers, and law enforcement as needed during critical incidents.
- Develop, review, and update SOC post orders, policies, and standard operating procedures.
- Ensure proper shift coverage, scheduling, and timely dissemination of information between shifts.
- Assist in performance evaluations, disciplinary actions, and ongoing professional development of SOC staff.
- Provide leadership during emergencies and maintain command presence in high-stress situations.
Qualifications
- High school diploma or equivalent required; Associate or Bachelor’s degree preferred (Criminal Justice, Security Management, or related field).
- Minimum of 2–4 years of experience in a Security Operations Center, with at least 1 year in a leadership or supervisory role.
- Proficient in Avigilon Control Center (ACC) and other video management or access control systems.
- Strong leadership, communication, and decision-making skills under pressure.
- Experience in report writing, investigation management, and coordination with external agencies.
- Proficiency with Microsoft Office Suite and incident tracking software.
- Ability to train and motivate a diverse team in a 24/7 operational environment.
- Must meet standards for professionalism, conduct, and background clearance.
“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”
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Salary : $29