Securitas
Mall Security Officer – Job Description

Position Summary

The Mall Security Officer is responsible for maintaining a safe, secure, and welcoming environment for shoppers, tenants, and staff. This role involves patrolling mall property, responding to incidents, enforcing property rules, and providing excellent customer service while ensuring protection of assets and public safety.

Key Responsibilities

Security & Safety

• Conduct routine foot and vehicle patrols throughout the mall, including parking areas, common spaces, service corridors, and restricted areas.
• Monitor surveillance systems (CCTV) and report suspicious behavior or activities.
• Respond promptly to alarms, disturbances, emergencies, and requests for assistance.
• Enforce mall policies, rules, and regulations to prevent theft, vandalism, and unsafe behavior.
• Control access to restricted areas and verify credentials when necessary.

Incident Response & Reporting

• Provide first response in medical emergencies, fires, evacuations, and security incidents.
• Prepare clear, accurate written reports on daily activities, safety hazards, and incidents.
• Work closely with local law enforcement, fire departments, and emergency medical personnel when required.

Customer Service

• Offer assistance and directions to shoppers and tenants.
• Provide a visible, friendly, and professional presence to enhance the visitor experience.
• Support mall management and retailers with security-related concerns.

Loss Prevention

• Observe potential theft or fraud incidents and take appropriate action in compliance with policies.
• Assist retailers in resolving security issues and conducting investigations when authorized.

Required Qualifications

• High school diploma or equivalent (GED).
• Prior security, law enforcement, military, or customer service experience preferred.
• Ability to remain calm and professional under pressure.
• Strong written and verbal communication skills.
• Physical ability to stand, walk, and patrol for extended periods.
• Valid security guard license (NC PPSB License)  We can provide this training.
• CPR/First Aid/AED certification preferred or willingness to obtain.

Skills & Competencies

• Observation and situational awareness
• Conflict de-escalation
• Problem-solving and quick decision-making
• Professionalism and integrity
• Customer-focused service
• Teamwork and collaboration

Work Environment

• Indoor and outdoor patrols in varying weather conditions
• Shift work including nights, weekends, and holidays
• High-traffic settings requiring constant public interaction

We help make your world a safer place. 

Securitas is a global company that offers the most advanced and sustainable security solutions in the industry. We are located in 47 countries and have 355,000 employees worldwide and over 150,000 clients. 

Securitas plays an essential role for our clients and in society. The Security Officer position helps maintain a safe and secure environment for our clients by actively monitoring the premises, including patrolling a variety of locations. They preserve order while enforcing regulations and directives for a client site pertaining to personnel, visitors, and the area. Frequently our Security Officers will provide customer service and information to a client’s employees and customers. 

We are driven by a clear corporate culture and purpose, which helps us live according to our values of Integrity, Vigilance, and Helpfulness. These values are at the heart of our culture, help define who we are and guide our actions. 

No experience necessary! If you have retail, food service or hospitality industry background you are a great fit for this role; if not, we will provide you with the training and everything you need for a great introduction to a career in the security industry. 

Are you interested in being part of our Team? 

·           Apply quickly and efficiently online  

·           Interview from the convenience of your own home 

·           Weekly pay  

·           Competitive benefits  

·           Flexible schedules  

With over 80 years of protecting the things that matter, we’ve seen more than most. That’s why Securitas is the partner of choice for companies and an employer of choice for candidates worldwide. 

 See a different world. 

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace.  All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”