ESSENTIAL FUNCTIONS:

1. Provide daily oversight and leadership for all GSOC activities, ensuring alignment with the organization’s security and business objectives.
2. Lead, mentor, and develop a diverse team of GSOC Intelligence & Operations Analyst and Supervisors, fostering a high-performance culture.
3. Act as the first incident commander in response to global incidents, taking the lead in coordinating and managing the response, and ensuring proper escalation until resolution or handover to senior leadership.
4. Review and analyze Daily Activity Reports, Incident Reports, Incident Notifications, and Employee Advisories, to monitor operational performance, ensure timely and accurate communication, and drive continuous improvement.
5. Collaborate with senior security leadership on key initiatives, investigations, and long-term planning to enhance overall security operations.
6. Interface with federal, state, and local law enforcement agencies as necessary for significant incidents and ensure proper escalation procedures are followed.
7. Monitor compliance with relevant regulations, contractual obligations, and industry best practices to ensure alignment with organizational standards.
8. Provide first-line support for GSOC technology platforms and collaborate with partner resources to ensure system reliability and performance.
9. Conduct quality assurance checks and track operative performance, monitoring random calls to improve quality, minimize errors, and enhance team effectiveness.
10. Develop, implement, and maintain Standard Operating Procedures (SOPs) and operational training content to ensure operational excellence.
11. Track, report, and optimize performance metrics, KPIs, and SLAs to meet internal and external expectations. 
12. Maintain relationships with global security clients and cross-departmental stakeholders, ensuring a strong understanding of business operations and requirements.

QUALIFICATIONS:

1. Demonstrated leadership experience in a GSOC or similar security operations environment.
2. Deep understanding of security operations, incident response, and risk mitigation.
3. Ability to manage teams across multiple shifts and locations in a fast-paced, mission-critical environment.
4. Strong written and verbal communication skills, with experience managing internal stakeholders.
5. Proven ability to develop and implement SOPs, training programs, and performance metrics.
6. Proficiency in using and supporting security technologies such as surveillance, access control, and incident management systems.
7. Analytical mindset with an ability to interpret data and translate it into actionable improvements.
8. Strong organizational and time management skills.
9. Maintain a prominent level of confidentiality towards all security related matters.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree or equivalent experience in security management, Emergency Management, Criminal Justice, or a related field.
• Relevant professional certifications (e.g., CPP, PSP, CEM).
• Experience in one or more of the following areas:
  • Incident and Crisis Management
  • GSOC Analyst or Intelligence Programs
  • Travel Risk Management
  • Data Center Security Operations
• Familiarity with privacy and regulatory standards impacting security operations.

MINIMUM HIRING STANDARDS:

• Must have the legal right to work in the USA.
• Must have the ability to speak, read, and write English.
• Must be willing to participate in the Company’s pre-employment screening process, including drug screening and background investigation.

EDUCATION/EXPERIENCE:

• Minimum of five (5) years of management experience in SOC operations or comparable experience in security management. 
• Strong operational knowledge of technical security systems such as Security Access Control Systems, Video Surveillance Systems, Alarm Monitoring Systems, and Threat Management Software. 

• Strong computer skills, with working knowledge of Microsoft office products.

   

CERTIFICATES, LICENSES, REGISTRATION:

• California Security Guard license.

• CPR/AED/First Aid Training Certification preferred.

   

COMPETENCIES (as demonstrated through experience, training, and/or testing):

1. Leadership and Team Management – Ability to lead, motivate, and mentor a diverse team of operators, analysts, and supervisors, fostering a high-performance culture.
2. Operational Excellence – Strong understanding of security operations, processes, and best practices, with the ability to optimize workflows for efficiency and effectiveness.
3. Incident Management and Response – Expertise in managing and responding to security incidents, including acting as the first incident commander and coordinating resources effectively.
4. Risk Management – Ability to assess and mitigate security risks, develop action plans, and protect personnel, assets, and data.
5. Communication Skills – Excellent verbal and written communication skills for reporting, briefing senior leadership, and interacting with law enforcement and external partners.
6. Collaboration and Cross-Functional Coordination – Strong ability to work with other shift managers, senior leadership, and cross-departmental teams to ensure seamless operations.
7. Problem Solving and Critical Thinking – Strong critical thinking skills to evaluate complex security challenges and develop practical, effective solutions in high-pressure situations.
8. Technology Proficiency – Familiarity with security technology platforms and systems, with the ability to provide first-line support and collaborate with IT teams.
9. Compliance and Regulatory Awareness – Knowledge of security regulations, privacy standards, and industry best practices to ensure compliance with relevant policies and standards.
10. Adaptability and Flexibility – Ability to manage change, adapt to evolving threats, and work in a fast-paced, dynamic environment while handling multiple priorities.

WORKING CONDITIONS (Physical/Mental Demands):

With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include:

• Maintain in-office presence five days per week within the Global Security Operations Center (GSOC), adhering to a specific designated schedule (Day, Swing, or Night)
• Occasional site visits outside of regular working hours to assess off-hour operations.
• Availability attend certain critical business meetings remotely during off-hours.
• Work is conducted in a fast-paced, technology-intensive setting that demands quick decision-making, situational awareness, and extended screen time.