Field Site Supervisor

Field Site Supervisor - Full Time

Primary Location: Reno, NV

Wage: $24.00/HR

Job Summary:

The Field Site Supervisor is responsible for overseeing security operations at multiple client locations, ensuring security personnel perform their duties in accordance with post orders, company policies, and client expectations. This position conducts site inspections, responds to incidents, provides coaching and training to security personnel, and serves as the primary field representative during assigned shifts.

The Field Site Supervisor works closely with Operations Management to maintain high-quality service, ensure compliance with company standards, support client relationships, and provide operational leadership. This position requires a flexible schedule and the ability to work varying shifts, weekends, holidays, overtime, and respond to operational needs as required.

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Perks & Benefits:

• Medical, Dental, Vision & 401K Options. 
• Life, AD&D, & Disability Insurance.
• Virtual Medical Appointments With Telemedicine.
• Paid Time Off, FREE Uniforms, Paid Training. & Paid Weekly.
• Employee Assistance Program.
• DailyPay Access Program!! 
• Discounts on Childcare, Pet care, vehicles, cell phones, travel & So Much More!

Essential Duties:

• Supervise security officers assigned to multiple client locations.
• Conduct regular site inspections to ensure compliance with post orders, company policies, appearance standards, and client requirements.
• Ensure officers provide professional, high-quality customer service and security services.
• Respond to emergencies, incidents, alarm activations, and client concerns.
• Investigate incidents and prepare accurate, timely reports.
• Coach, mentor, train, and evaluate security personnel to ensure quality performance.
• Identify performance concerns and recommend or implement corrective action in accordance with company policy.
• Assist with the onboarding and field training of newly hired security officers.
• Communicate regularly with Operations Management regarding staffing, scheduling, equipment needs, client concerns, and operational issues.
• Assist with scheduling adjustments and provide shift coverage when necessary to maintain uninterrupted service.
• Build and maintain positive working relationships with clients and address service concerns promptly.
• Review reports, logs, and documentation for completeness and accuracy.
• Ensure compliance with company policies, state licensing requirements, and client-specific procedures.
• Maintain accountability for company-issued equipment, uniforms, and vehicles.
• Submit payroll information, attendance records, inspections, and other administrative documentation accurately and on time.
• Participate in employee coaching, investigations, and disciplinary processes as directed.
• Assist with new account start-ups, special assignments, emergency responses, and operational projects.
• Perform other duties as assigned.

Schedule Requirements:

This position requires flexibility to work varying schedules based on business and client needs, including weekends, holidays, overtime, on-call assignments, emergency call-outs, and temporary schedule adjustments as required.

Education / Experience:

Associate’s Degree and 1 year of experience in security operations, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Additional relevant experience can be substituted for the required education on the basis of one calendar year of experience for one academic year of education. 

Basic Requirements:

• 18 years of age or older. 
• High School Diploma or GED required. 
• Above average computer / technology skills needed.
• Excellent customer service and team leadership skills needed. 
• Must be able to work independently. 
• Must be able to remain calm and professional during stressful situations. 
• Must have great attention to detail and remain vigilant throughout shift. 
• Must have a professional demeanor. 
• Must be able to respond to emergencies with rapid / effective judgment and use appropriate escalation.
• All candidates must be willing to participate in the Company’s pre-employment screening process, including drug screen and background investigation. 
• 1 year of experience in security operations.
• Nevada Driver's License.
• Guard Card.
• Must have a reliable means of communication.
• Must have a reliable means of transportation (public or private).
• Must have the legal right to work in the United States.
• Must have the ability to speak, read, and write English. 

Competencies (as demonstrated through experience, training, and/or testing):

• Knowledge of supervisory practices.
• Planning, organizing, and leadership skills.
• Oral and written communications skills.
• Strong interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.
• Ability to take initiative and achieve results.

Working Conditions (Physical /Mental Demands) With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include: 

• Maintaining composure in dealing with authorities, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.
• Required ability to handle multiple tasks concurrently.
• Handling and being exposed to sensitive and confidential information. 
• Regular use of vehicle required in the performance of duties. 
• Regular talking and hearing.
• Occasional walking, reaching with hands and arms, stooping, kneeling, crouching and crawling. 
• Frequent lifting and/or moving up to 10 pounds and occasionally up to 25 pounds. 
• Close vision, distance vision, and ability to adjust focus.

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EOE/M/F/Vet/Disabilities

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Salary : $24