What are the responsibilities and job description for the Badging Administrator position at Securitas Security Services?
Responsibilities:
● Support & Troubleshooting:
○ Respond to incoming phone chats, pings, and tickets promptly and professionally, adhering to established program policies and SOPs.
○ Perform initial troubleshooting of access issues, including enabling disabled badges and resolving door reader problems, following documented procedures.
○ Add non-restricted clearances to Ccure profiles.
○ Logistics and shipment of badges
○ Operating Fargo Printers Level 1 triage and troubleshooting
● Ticket Management:
○ Process various access-related tickets, including:
■ Badge activation (new hire and other)
■ Badge deactivation
■ Building Access System (BAS) extension requests
■ Non-Moma activation and extension requests
● Policy Support:
○ Provide support and guidance on physical access policies, utilizing SOPs and canned messages, for:
■ GOGO to GOGO temporary access requests
■ GOVO to GOGO temporary access requests
■ Exceptions to the Vendor Seated Location Policy
● Badge Management:
○ Manage all aspects of badge creation, including 2D printing, photogram badges, assembly, and global shipping.
○ Process badge order tickets, supply tickets, photo uploads, and returned badges.
○ Maintain badge and office supply inventory.
● Reporting & Audits:
○ Generate and maintain reports on credential numbers, card reader information, and missing security photos.
○ Support audits related to physical access and credentialing.
● System Administration:
○ Add Ganpati clearance (general access) within the system.
○ Manage all access requests and related tasks.
Qualifications:
● Excellent communication and customer service skills (written and verbal).
● Strong problem-solving and troubleshooting abilities.
● Detail-oriented and organized, with the ability to manage multiple tasks simultaneously.
● Proficiency with access control systems (e.g., Ccure) and ticketing systems.
● Familiarity with physical access policies and procedures.
● Ability to work independently and as part of a team.
● Experience with badge printing and related equipment is a plus.
Preferred Qualifications:
● Previous experience in physical security or access management.
● Knowledge of relevant security regulations and compliance standards
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