What are the responsibilities and job description for the After Hours Dispatcher position at Securitas Security Services?
Key Responsibilities
- Receive and document after-hours call-offs from security officers
- Identify and secure shift coverage using approved call lists and escalation procedures
- Communicate professionally with officers and department leadership, including during difficult or emotional conversations
- Accurately document actions taken, decisions made, and outcomes for review and learning purposes
- Monitor ongoing coverage needs and follow instructions independently with minimal supervision
- Maintain focus and alertness throughout overnight shifts while working alone
What to Expect
This role is best suited for someone who is comfortable with overnight work, can handle conflict professionally, and remains composed under pressure.
- Frequent calls to officers and leaders during early morning hours
- Occasional frustration or pushback from individuals being contacted for coverage
- Working independently with minimal immediate support
- Long periods of quiet time followed by high-pressure situations requiring quick problem-solving
Required Qualifications
- Proven experience working graveyard or overnight shifts
- Strong emotional resilience and “thick skin”
- Background in roles such as dispatching, call centers, customer service, claims handling, or similar high-volume, high-emotion environments
- Excellent verbal communication and documentation skills
- Strong computer proficiency (email, scheduling systems, databases, and documentation tools)
- Ability to think independently, follow instructions, and problem-solve without direct supervision
Preferred Qualifications
- Prior dispatch or operations experience
- Experience handling upset, stressed, or emotional individuals professionally
- Ability to clearly explain and justify actions taken during a shift
Ideal Candidate
The ideal candidate is dependable, self-motivated, and comfortable working alone overnight. They can make sound decisions, explain their reasoning, and maintain professionalism even when conversations become difficult.
Compensation and Benefits:
- Competitive pay at $28.00 hourly
- Employer – provided medical and dental coverage
- Company-paid life insurance
- Voluntary life and disability insurance
- Employee assistance plan
- Securitas saves discount program
- Premium pay for working holidays
- Paid time off
Beyond this role
Successful employees in this position have progressed to roles such as scheduling managers, field supervisors, and account leaders. This position is well suited for individuals seeking to gain a comprehensive understanding of branch operations and management across more than 200 site locations and a workforce of over 2,000 personnel.
About Securitas
Securitas Security Services USA, Inc. is the global leader in protective services, delivering specialized guarding, advanced technology solutions, and comprehensive risk management to clients across a wide range of industries. Our mission is simple yet powerful: to help make your world a safer place. Backed by a legacy of trust, innovation, and global expertise, we provide tailored security solutions that combine cutting-edge technology with outstanding service.
Why Join Us:
This role is an exciting opportunity for a motivated security professional to expand their leadership experience, influence client satisfaction, and drive operational excellence. If you thrive in a fast-paced, multi-site environment and are passionate about mentoring teams and ensuring outstanding service, this is the role for you.
“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”
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Salary : $28