SOC Operator - Billerica, MA

SOC Operator - Full Time

Location: Billerica, MA

Pay Rate: $24.10/hour

Shift(s): *Multiple shifts available. Please discuss with recruiter at time of interview

Benefits: Medical, Dental, Vision, 401(k), Paid Time Off, Uniforms Provided, Employee Assistance Program

As a SOC Operator, you will be responsible for monitoring security systems, dispatching personnel, and maintaining detailed records of incidents and communications. This role is critical in supporting field officers and ensuring the safety of personnel, property, and operations our client site.

Key Responsibilities

• Surveillance & Monitoring: Operate CCTV systems, alarm monitoring platforms, and life safety systems to detect and respond to security threats.
• Access Control: Utilize software to monitor and manage access to secure areas.
• Emergency Dispatching: Coordinate responses to alarms, emergencies, and incidents using radio, satellite phones, and emergency broadcast systems.
• Communication: Maintain professional communication with security staff, emergency responders, and client personnel. Use active listening and clear documentation practices.
• Incident Reporting: Accurately document all incidents, alarms, and communications in dispatch logs and reports.
• Training & Development: Participate in a structured 40-hour training program covering alarm systems, emergency procedures, communication tools, and site-specific protocols.
• Customer Service: Provide courteous and professional support to client staff and visitors, ensuring a positive and secure environment.
  
  

Qualifications

• Excellent observational and de-escalation skills; able to remain calm under pressure
• Strong communicator; capable of working closely with local security teams
• Committed to ethical practices and following all safety protocols, always maintaining a safe and respectful approach.
  
  

Requirements

• At least 18 years of age.
• Reliable means of communication and transportation.
• Legal right to work in the United States.
• Ability to effectively speak, read and write English.
• High school diploma, GED, or equivalent.
• Previous SOC Operator or Command Center experience required.
• 2 years of security experience required or equivalent.
• 3 years of customer service experience.
  
  

Enhanced Benefits

• Medical Insurance (Anthem), Dental Insurance (Aetna) & Vision Insurance (VSP)
• 401k with Employer Matching
• Paid Life Insurance, Paid Time Off, Paid Uniforms, Paid Training
• Specialized Programs for Continued Education for Security Officers
• Specialized Programs to Assist in Healthy Lifestyle and Financial Wellness
• Employee Assistance Programs (EAP)
• Employee Discount Programs (Vehicles, Cell Phone, Cable, Appliances, Theme Park Tickets, etc.)
  
  

“Securitas is committed to diversity, equity, inclusion and belonging in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other applicable legally protected characteristic.”

#NorthernNE

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits Include

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work
  
  

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.