Account Manager

Security Account Manager – Full Time – Crystal Lake, IL

We offer a full benefits package, PTO, weekly pay, and more!

Rate: $29.00-$30.00/Hour

We help make your world a safer place.

The Security Account Manager is accountable for the overall performance, compliance, staffing stability, and client satisfaction of a complex, multi-site security program. This role requires a confident leader who can manage disciplinary matters, elevate team performance, and ensure service delivery consistently meets contractual KPIs.

This is a hands-on leadership role responsible for driving operational performance, developing frontline leadership, maintaining strong client partnerships, and ensuring program consistency in a high-expectation environment.

What Your Day May Look Like

Client Leadership & Partnership

• Serve as primary liaison for a high-profile client.
• Lead monthly performance and business review meetings.
• Monitor KPIs and ensure contractual service standards are consistently met.
• Develop corrective action plans to address performance gaps.
• Build and maintain a trusted, solutions-oriented client relationship.
  
  

Operational Oversight

• Manage multiple security details, including mobile patrol, static guarding and SOC operations.
• Ensure full staffing coverage and operational continuity across all shifts.
• Maintain active visibility during multiple shifts of operation.
• Conduct routine site visits and operational audits.
• Oversee scheduling, workforce planning, and cost control measures.
• Develop, revise, and implement post orders to ensure clear expectations, compliance, and consistent service delivery.
  
  

Team Leadership & Development

• Lead security personnel across multiple shifts.
• Address disciplinary matters promptly and professionally.
• Coach and mentor team members to improve performance and prepare high-potential employees for advancement.
• Promote a culture of accountability, professionalism, and continuous improvement.
  
  

Compliance & Quality Assurance

• Ensure adherence to post orders, policies, and regulatory requirements.
• Oversee incident reporting accuracy and investigative follow-up.
• Conduct performance evaluations and implement improvement plans when necessary.
  
  

What We Offer

• Medical, Dental, Vision, Life, AD&D, & Disability Insurance, Plus 401K Options.
• Virtual Medical Appointments With Telemedicine.
• Paid Time Off, Free Uniforms, Paid Training. & Weekly Pay!!
• Employee Assistance Program.
• DailyPay Access Program!!
• Discounts On Childcare, Pet Daycare, Vehicles, Electronics, Cell Phone Plans, Travel & So Much More!
  
  

Position Requirements

• Must be at least 18 years of age.
• High school diploma or GED required.
• Valid driver's license and clear driving record required.
• 5 years of leadership experience in security or related operational management.
• Experience managing multi-site or large-scale accounts preferred.
• Proficient in basic computer and technology use.
• Strong background in performance management and employee development.
• Experience writing or updating post orders and operational procedures.
• Proven ability to manage client relationships in high-visibility environments.
• Comfortable working flexible hours to support multi-shift operations.
• Strong communication, organizational, and problem-solving skills.
• All candidates must be willing to participate in Securitas’ pre-employment screen process, including drug screen and background investigation.
  
  

Licensing # 123.000452

EOE/M/F/Vet/Disabilities

#AF-NCWINIL

Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team.

Benefits Include

• Retirement plan
• Employer-provided medical and dental coverage
• Company-paid life insurance
• Voluntary life and disability insurance
• Employee assistance plan
• Securitas Saves discount program
• Paid holidays
• Paid time away from work
  
  

Additionally, some populations may have the availability of accessing earned wages on a daily basis, prior to payday. Restrictions and fees may apply.

Certain waiting periods may also apply. Paid time away from work may be available either through a combination of vacation and sick time or under a PTO policy, depending on local requirements. Benefits may be different for union members.