What are the responsibilities and job description for the Customer Service Representative - Life Insurance position at Securico Life Insurance Company?
Pay: $18.00 - $22.00 per hour
Job description:
About Us
Securico Life Insurance Company is a growing final expense life insurance carrier located in the beautiful West Lake area of Austin (right off 360). We’re passionate about helping families and just as committed to creating a workplace that’s positive, supportive, and growth-oriented.
We’re expanding our customer service team and looking for someone who enjoys helping others, thrives in a team environment, and wants to grow with a company that truly values its people.
The Role
As a Customer Service Representative, you’ll be a key part of our day-to-day operations—helping customers, supporting agents, and keeping things running smoothly behind the scenes. This is a non-sales role focused on service, accuracy, and care.
If you enjoy solving problems, staying organized, and being part of a team that has each other’s backs, this role could be a great fit.
What You’ll Be Doing
- Answer and return customer phone calls with professionalism and empathy
- Respond to customer support emails in a timely, friendly manner
- Assist with policy-related requests and general service questions
- Handle daily printing and mailing of policy documents
- Process returned mail and help keep customer records accurate
- Support general administrative and clerical tasks
- Help keep the office organized and running smoothly
What We’re Looking For
- Strong communication skills and a friendly, professional demeanor
- Customer service experience required
- Insurance experience strongly preferred (life insurance a plus)
- Organized, detail-oriented, and dependable
- Ability to manage multiple tasks and stay calm under pressure
- Team-oriented attitude with a willingness to learn and grow
Why You’ll Love It Here
✨ Full-time, stable position
✨ Supportive, close-knit team environment
✨ Training and growth opportunities
✨ A company that values collaboration and internal development
You’ll be joining a team where your work matters and your growth is encouraged.
The Details
Job Type: Full-time
Location: In person — Austin, TX 78746
Benefits Include:
- 401(k)
- Health, Dental & Vision Insurance
- Paid Time Off
Experience Requirements:
- Customer Service: 2 years (required)
- Insurance experience: preferred
Ability to Commute:
- Austin, TX 78746 (Required)
- Work Location: In person
Salary : $18 - $22