Store Manager (Self Storage)

Mission Statement

SecureSpace Management LLC is one of the fastest growing Self Storage platforms in the USA with assets located primarily in high-density, urban markets. With a focus on exceptional customer service and upgraded security features, SecureSpace Management LLC provides a high-quality experience that our customers can count on in any store they visit.

Self-Storage Store Manager Scope of Position
The Store Manager performs a wide variety of duties that support and enable the Area Manager and District Manager to meet and accomplish the expectations and requirements defined in the position. To this end, the Store Manager must be able to work within collaborative team efforts to prioritize sales and customer acquisition, vendor management, and overall performance of the store location. The store manager will also support departmental projects and initiatives and constantly demonstrate teamwork skills by cooperating with staff and customers.

The Store Manager will ensure the store's overall reflection of brand expectations, including sales and occupancy stats, positive customer experience, cleanliness, and facility operations.

What makes a Store Manager at a SecureSpace Management LLC Self-Storage facility different than the other Storage opportunities?

• We truly promote from within. We are opening 30 stores in 2025, which provides a great opportunity for career growth. Currently over 40% of our District Store Coordinators started as Store Managers with SecureSpace.
• 62% of move-ins are completed online with the help of our US-based customer success team. They arrive at your store already booked and paid!
• Our stores are fully owned and operated, no managed properties to deal with.
• All of our Auctions are done online, no in-person auctions.
• Co-develop your shift schedules with your team, your input is valued and respected.

Are you an energetic, friendly, and ambitious self-starter yearning for career growth? Look no further because we want you to join our team TODAY.

To sweeten the deal, we're offering a $1,500 retention bonus, paid in two installments within your first year of employment. Performance and attendance requirements apply; ask a Recruiter for details!

Self-Storage Store Manager Skills and Experience:

• Minimum (1) year of experience in storage, retail or hospitality.
• Strong use of the English language in verbal and written communication.
• Customer service mindset.
• Proficient in Microsoft, word, and excel.
• Identify potential maintenance, safety, and fire issues.
• Operate roll-up doors for storage units. Willing to travel occasionally to another location for scheduled shifts.

Self-Storage Store Manager Responsibilities:

• Effectively exceed sales goals by promoting unit rentals, unit warranties, moving supplies, and securing positive reviews as a key responsibility.
• Responsible for guiding and assisting new customers through the rental process, ensuring transactions are conducted smoothly.
• Reach out personally to potential clients to confirm their moving dates and ensure their storage unit is secured.
• Manage past due tenants proactively and handle the paperwork for the lien/auction process efficiently.
• Provide exceptional customer service to existing clients, exceeding their expectations in meeting their needs.
• Perform daily inspections of the property to ensure security, cleanliness, and proper upkeep. Responsibilities include checking locks, cleaning units, restocking supplies, and executing light maintenance tasks.
• Perform light gardening work.
• Utilize power tools for general maintenance of property and grounds.
• Use both cleaning and property maintenance chemicals for cleanliness and overall aesthetics.
• Communicate results, updates, and recommendations clearly and effectively to the Area Manager, District Manager, and Leadership Team.
• Willing to do some travel, on occasion, to another nearby location for scheduled shifts.
• The standard work week for a Store Manager is Tuesday through Saturday. Flexibility in your schedule for holiday work, depending on facility hours and schedules with your team.

Self-Storage Store Manager Physical Requirements:

Qualified individuals must be able to perform the position's essential duties with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. GSA will attempt to satisfy requests if the accommodations needed are reasonable and no undue hardship would result.

• Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously.
• Ability to grasp, push, and pull objects such as rolling carts, ladders, cleaning materials, roll up doors, and reach overhead.
• Ability to operate a desktop or laptop computer.
• Ability to access and produce information from a computer.
• Ability to lift or carry up to 50 pounds.

Self-Storage Store Manager Work Habits:

• Must adhere to all GSA policies and procedures.
• Must maintain the integrity of confidential communications and customer information.
• Must maintain a professional, courteous, and cooperative manner with GSA & SecureSpace staff, as well as "field" personnel and outside contacts, and demonstrate respect and a positive attitude.
• Must demonstrate dependability by arriving and leaving work on time, taking the allotted time for lunch and
• breaks, and limiting personal telephone calls and socializing to break periods.

Self-Storage Store Manager Benefits:

• A work/life balance that allows you to work 5 days a week by co-developing your own schedule with your team.
• An outstanding company culture with growth opportunities throughout the U.S.
• Competitive starting pay monthly bonus opportunity.
• Paid Time Off company holidays.
• 401(k) with a generous matching program.
• Expansive Medical, Dental, and Vision Benefits.
• Free 10x15 Self Storage Unit!

SecureSpace Management LLC/GSAM LLC is committed to providing equal employment opportunities to all employees and applicants. We strictly prohibit discrimination and harassment of any kind based on race, creed, color, religion, age, sex, national origin, disability, genetic information, sexual orientation, gender identity or expression, marital status, citizenship or immigration status, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability, or any other characteristic protected by federal, state, or local laws.

This policy applies to all employment practices, including but not limited to recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

SecureSpace Management LLC complies with all applicable disability laws and is committed to providing reasonable accommodations to qualified individuals with disabilities. If you need a reasonable accommodation to participate in the application or interview process, perform essential job functions, or access other employment-related benefits, please contact Human Resources at hr @ insitepg.com.