What are the responsibilities and job description for the Repair Technician-Tier 1 position at Secured Tech Solutions?
Overview
The Repair Tech Tier 1 is an in-office position responsible for handling all assigned electronic device repairs with excellent attention to detail while ensuring quality. The individual in this position will be familiar with electronic device repair, have a general understanding of computer hardware, have outstanding customer service, experience with typing, and have the ability to work with small parts. The Repair Tech Tier 1 will report directly to the Services Manager and work closely with other technicians to ensure that repairs are completed in a timely manner.
Fundamental Goals and Responsibilities:
- Learns how to troubleshoot, diagnose, and repair devices as they are received
- Ensures all repairs are completed in a timely manner
- Delivers excellent communication and customer service
- Owns the cleanliness of their workspace and the accuracy of their repairs and associated communications
- Develops the skills necessary to be promoted to Tier 2
- Supports Operations when needed (including Processing, Fulfillment, and Inventory)
Objectives for the First 90 Days:
- Learns how to make quality and efficient repairs to iPads, Chromebooks, and MacBooks
- Maintains accurate and clear communication in detailed diagnostic reports for all assigned devices
- Collaborates with other technicians to learn, and eventually develop, the most efficient and effective methods for quality device repairs
Objectives for the First 6 Months:
- Continued improvement in the Objectives for the First 90 Days
- Regularly hits and exceeds repair goals and targets
- Begins soldering training
- Develops unique ideas to improve the repair process
Experience: 1 year or more in repairing devices such as Chromebooks & Apple Products
Job Type: Full-time
Pay: $17.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
Application Question(s):
- Please tell us about any experience you have with repairing Chromebooks, Apple products, or similar devices.
Ability to Commute:
- Fortville, IN 46040 (Required)
Work Location: In person
Salary : $17