IT Support Specialist – Level 3

Are you looking for a place to work with ZERO drama, egos, hidden agendas or corporate politics? Do you want to feel appreciated for your skills and hard work instead of having your ambition and drive sucked out of you with all the B.S. you have to deal with?

If so, read on.

Apply today to be a part of our fast growing team of IT professionals. Secure Future Tech Solutions is a three-time award-winning Providence Business News Best Places to Work, IT industry leader, specializing in servicing small to medium sized businesses in New England for over 33 years.

Secure Future Tech's Mission: To provide expert technology guidance to the SMB market, through a professional partnership that provides a solid foundation to secure and grow their businesses.

We are currently seeking a full-time IT Support Specialist Level 3 Rock Star to join our stellar team who aligns with our mission, is passionate about IT and cybersecurity, and helping small to medium size businesses reach their highest potential.

The role of the IT Support Specialist Level 3 is to deploy and maintain efficient and secure networks for our clients. You will also act as a Mentor to assist our team in troubleshooting and resolving client requests.

Ideal candidates will align with our mission and have the following IT experience:

• Preferred: AS or BS Degree in Computer Science or Information Systems or related field.
• Minimum of 3 years of network-related project management experience including hands on troubleshooting, system administration, network management, or other IT roles.
• Continuous updating and expansion of your skills and training. Adaptability in information technology is key.
• Knowledge of multiple IT environments including server/networking hardware and cloud-based platforms. This includes detailed knowledge of Windows Server, Active Directory, Microsoft Entra ID, Windows OS, M365 and related applications suites including InTune management, MAC OS, mobile devices, EDR/MDR tools, Backup and Disaster recovery and RMM, Microsoft CoPilot & AI Experience.
• Ability to troubleshoot and resolve technical problems for users remotely and onsite, working directly with customers who have limited technical expertise.
• Ability to write and communicate clear and detailed instructions and documentation for customers and co-workers.
• Extensive knowledge and experience in network configuration and network security. Including configuration and management of network switches, WiFi, firewalls, VPN, DNS, and routers. Sonicwall and Cisco a plus.
• Experience in the setup and management of Virtual and Cloud based environments including VMware, Hyper-V, and Azure.
• Must be able to independently coordinate and manage projects for customers while communicating internally. Includes migration of legacy systems and configuration of new systems in both physical and virtual environments.
• Experience in streamlining existing EDR/MDR tools to quickly identify and remedy cyber-security related issues.
• Google Workspace/Admin knowledge.
  
  

Professional Skill Requirements

• Highly motivated individual with a desire to contribute to the success and direction of the team.
• Time Management skills to prioritize tasks and manage workloads, ensuring timely and efficient resolution.
• Provide excellent customer service to end-users internal and external, including troubleshooting technical issues and explaining solutions in non-technical terms.
• Ability to work independently as well as work as part of a team.
• Critical thinking and problem solving.
• Meticulous attention to detail and ensuring accuracy when creating documentation.
• Excellent communication skills including the use of email and instant messaging apps.
• Function as a subject matter expert in all required technical areas.
• Ability to provide off-hours coverage and willingness to be on call.
  
  

Desired Combination Of Certifications

• CompTIA A , Network , Security
• Azure Fundamentals AZ900, Azure AI Fundamentals AI900, Security, Compliance, and Identity Fundamentals SC900, Azure Administrator Associate AZ104, Azure Network and Security.
• Microsoft 365 Fundamentals and/or Administrator.
• Project Management PMP
• You must have a valid Driver’s License.
  
  

We are excited to meet you! For immediate consideration, please send resume to Jocelyn DiCesare, Director of Operations jdicesare@securefuturetech.com.

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