What are the responsibilities and job description for the Operations and client relations manager position at Secure Air Charter?
Company Description Secure Air Charter is an aviation and aerospace company headquartered in Nashville, TN, providing tailored charter services to a diverse range of clients. The organization focuses on safe, reliable, and efficient private air travel while delivering a high level of personalized service. Team members work closely with clients, flight crews, and operational partners to ensure smooth trips and positive travel experiences. Secure Air Charter offers a collaborative environment where professionals can contribute to operational excellence and client satisfaction in a growing segment of the aviation industry.
Role Description The Operations and Client Relations Manager is a part-time, hybrid role based in Nashville, TN, with some flexibility to work from home. This role oversees day-to-day charter operations, including coordinating flight schedules, managing logistics, and ensuring accurate documentation and compliance with company procedures. The manager serves as a primary point of contact for clients, handling inquiries, confirming trip details, resolving issues, and maintaining strong long-term relationships. Responsibilities include working with flight crews and vendors to align services with client expectations, monitoring service quality, and identifying process improvements. The role also involves tracking key operational metrics, preparing reports for leadership, and supporting the development of standard operating procedures to enhance efficiency and client experience.
Qualifications
- Experience in operations management or coordination, preferably in aviation, transportation, or a related field.
- Strong client relations and customer service abilities, including clear communication, relationship building, and issue resolution.
- Organizational and time-management skills, with the ability to prioritize multiple trips, tasks, and deadlines.
- Proficiency with office productivity tools and scheduling or CRM software; comfort working in both on-site and remote environments.
- Knowledge of or interest in aviation and charter services; understanding of basic operational and safety concepts is a plus.
- Ability to collaborate with cross-functional teams, including flight crews, vendors, and internal leadership.
- High level of professionalism, integrity, and attention to detail when handling client information and operational documentation.
- Associate or bachelor’s degree in business, aviation management, or a related field preferred, or equivalent relevant experience.