What are the responsibilities and job description for the MSS Associate Member Services Representative position at SECU?
If you are motivated and believe in the credit union philosophy of "People Helping People," join our team!
PURPOSE:
Provide financial service to our membership. Dispense information about various types of accounts and other Credit Union services. Handle establishment of new membership open all accounts, and process changes. Handle deposits, withdrawals, issue money orders and enter transactions into a teller terminal. Shift differential available.
DIMENSIONS:
This person greets members and responds to their needs or directs them to the appropriate person, department, or source. Dispenses information about various types of accounts and other Credit Union services. Members compose a cross section of our community and require people-oriented employees with patience, enthusiasm, professionalism, confidentiality, maturity, and good communication skills.
DUTIES:
This is an entry level position with State Employees' Credit Union, assisting members by phone. Responsibilities include but are not limited to: establishment of new accounts, handling debit and credit card transactions, account resolution, and processing internet requests. This is a professional development position. Shifts will vary. Holidays required and shifts are subject to change.
REQUIREMENTS:
Should possess a high level of self-control, self-confidence, good basic mathematical skills, good organizational and communication skills, positive attitude, and neat appearance.
Fast-paced environment – must be able to use sound judgment when making decisions and work well under pressure.
Must be willing to engage in ongoing training and professional development.
Other Training And Education As Required By Management.
Should have basic computer skills.
Regular attendance is mandatory.
Must be able to speak English fluently.
Must be able to cooperate and collaborate with co-workers.
Must be cordial in all interactions with members and co-workers.
Must adhere to the work schedule and attendance policy established by manager.
JOB ENVIRONMENT:
Office setting with physical proximity to other employees.
Some background noise from other employees, copy machine, and telephone.
PHYSICAL DEMANDS:
Uses fingers to press keys on computer keyboard or calculator to enter and retrieve data
Uses hands and fingers to lift telephone receiver to answer incoming calls and transfer such calls to appropriate destination.
May climb stairs when branch is located on multiple levels.
Visual acuity is essential when servicing ATM and completing forms.
Must be able to communicate clearly and listen well.
Must be able to comprehend and carry out verbal and written instructions.
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.
PURPOSE:
Provide financial service to our membership. Dispense information about various types of accounts and other Credit Union services. Handle establishment of new membership open all accounts, and process changes. Handle deposits, withdrawals, issue money orders and enter transactions into a teller terminal. Shift differential available.
DIMENSIONS:
This person greets members and responds to their needs or directs them to the appropriate person, department, or source. Dispenses information about various types of accounts and other Credit Union services. Members compose a cross section of our community and require people-oriented employees with patience, enthusiasm, professionalism, confidentiality, maturity, and good communication skills.
DUTIES:
This is an entry level position with State Employees' Credit Union, assisting members by phone. Responsibilities include but are not limited to: establishment of new accounts, handling debit and credit card transactions, account resolution, and processing internet requests. This is a professional development position. Shifts will vary. Holidays required and shifts are subject to change.
REQUIREMENTS:
Should possess a high level of self-control, self-confidence, good basic mathematical skills, good organizational and communication skills, positive attitude, and neat appearance.
Fast-paced environment – must be able to use sound judgment when making decisions and work well under pressure.
Must be willing to engage in ongoing training and professional development.
Other Training And Education As Required By Management.
Should have basic computer skills.
Regular attendance is mandatory.
Must be able to speak English fluently.
Must be able to cooperate and collaborate with co-workers.
Must be cordial in all interactions with members and co-workers.
Must adhere to the work schedule and attendance policy established by manager.
JOB ENVIRONMENT:
Office setting with physical proximity to other employees.
Some background noise from other employees, copy machine, and telephone.
PHYSICAL DEMANDS:
Uses fingers to press keys on computer keyboard or calculator to enter and retrieve data
Uses hands and fingers to lift telephone receiver to answer incoming calls and transfer such calls to appropriate destination.
May climb stairs when branch is located on multiple levels.
Visual acuity is essential when servicing ATM and completing forms.
Must be able to communicate clearly and listen well.
Must be able to comprehend and carry out verbal and written instructions.
SECU provides equal employment opportunity to all qualified persons regardless of race, color, religion, age, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or other classification protected by law.
Disclaimer
State Employees' Credit Union reserves the right to fill this role at a higher/lower level based on business need.