What are the responsibilities and job description for the Collections Specialist position at Sectigo?
Job Description
We are looking for a new Collections Specialist to join our growing global team at Sectigo.
The Collections Specialist will be responsible for managing the collection process to ensure timely payments from customers and minimize outstanding receivables. This position involces proactive communication with clients, reconciliation of overdue accounts, and resolution of payment-related issues to support cash flow objectives.
This is a full-time position working in the hybrid model and at least 3 days a week from our Scottsdale, Arizona office. The working schedule for this position is Monday through Friday, from 8AM to 4:30PM local time.
Here are the core functions, responsibilities, and expectations for this role:
Education:
All your information will be kept confidential according to EEO guidelines.
Global team. Global reach. Global impact.
At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.
We are looking for a new Collections Specialist to join our growing global team at Sectigo.
The Collections Specialist will be responsible for managing the collection process to ensure timely payments from customers and minimize outstanding receivables. This position involces proactive communication with clients, reconciliation of overdue accounts, and resolution of payment-related issues to support cash flow objectives.
This is a full-time position working in the hybrid model and at least 3 days a week from our Scottsdale, Arizona office. The working schedule for this position is Monday through Friday, from 8AM to 4:30PM local time.
Here are the core functions, responsibilities, and expectations for this role:
- Follow up proactively on overdue accounts via email, phone, and other appropriate channels.
- Monitor customer account details for non-payments, partial payments, and other irregularities.
- Analyze customer aging reports and prioritize collection efforts based on risk and exposure.
- Investigate and resolve payment discrepancies in coordination with internal stakeholders.
- Negotiate payment plans or settlements with customers when necessary.
- Maintain accurate records of collection efforts and customer communications in the ERP system.
- Collaborate with sales, customer support, and finance teams to resolve disputes that delay payment.
- Prepare and report collection metrics (e.g., DSO, aging reports) on a regular basis.
- Escalate high-risk or severely delinquent accounts appropriately within the organization.
- Provide documentation and support during audits or credit assessments.
- Participate in process improvement initiatives related to credit and collection efficiency.
- Perform other tasks and projects as assigned by management.
- Other duties as assigned and related to the nature of this role and company initiatives.
Education:
- Bachelor’s degree in finance, accounting, business administration, or a related field is preferred.
- Minimum of 1 years of experience in a credit & collections or accounts receivable role is required. Ideally at lesat 2 to 5 years of experience is strongly preferred.
- Experience with international clients and multiple currencies is strongly preferred.
- Proficiency with Microsoft Office (especially Excel) is required.
- Experience with Microsoft Dynamics 365 Business Central or other ERP tools.
- Strong interpersonal and negotiation skills.
- Ability to work independently in a high-volume, fast-paced environment.
- Excellent communication skills in both written and verbal formats.
- Detail-oriented with strong organizational and analytical skills.
- Comfortable handling confidential information and sensitive situations with professionalism.
- Ability to prioritize tasks and manage time effectively.
- Ability to work independently and collaboratively, as required, in a fast-paced, team environment consisting of internal and external team members.
All your information will be kept confidential according to EEO guidelines.
Global team. Global reach. Global impact.
At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.
