What are the responsibilities and job description for the Customer Service Representative II position at SECRETARY OF STATE, ARIZONA?
The Business Services Representative performs advanced customer service functions by responding to inquiries and requests initiated by the public via telephone, email, mail and in-person interactions. This position is responsible for processing and fulfilling Public Records Requests, reviewing and determining the approval or rejection of Remote Online Notary (RON) and Electronic Notary applications, and managing all notary- related submissions in accordance with established statutes, policies, and procedurals standards. Job assignments and responsibilities may evolve based on operation needs. Employees in this role are expected to develop proficiency across multiple functional areas and will eventually be cross trained to provide support in all relevant Business Services operations.
* Notary Applications, Renewals, Cancellations and Complaints
* UCC Filings
* Trade Names
* Trademarks
* Apostilles
* Partnerships
* Telephonic Sellers
* Veterans' Charities
* Public Records Requests
- Position may require the use of discretion when releasing pertinent information; solving difficult customer service complaints/problems; conducting research, compiling information, and analyzing policies and procedures to resolve customer issues. Duties may include periodically adding money receipts and reconciling cash against known figures for verification.