Mobile Market Manager

About Second Harvest Food Bank

Second Harvest Food Bank is the leading hunger-relief organization serving South Louisiana, working to end hunger and build healthier communities through food distribution, education, and advocacy. Our Impact team leads innovative programs — including the Makin' Groceries Mobile Market — that bring nutritious, affordable food directly to communities facing food access barriers.

Position Summary

The Mobile Market Manager leads the planning, coordination, implementation, and evaluation of Second Harvest Food Bank's Makin' Groceries Mobile Market within their assigned region. The Mobile Market is a mobile grocery store model designed to improve access to nutritious, affordable food in food deserts and underserved and rural communities, while connecting neighbors to wraparound resources such as nutrition education, healthcare screenings, and SNAP benefits enrollment.

Duties and responsibilities are subject to change to meet the needs of current and future program demand. Second Harvest Food Bank (SHFB) believes that each employee makes a significant contribution to the success of the organization, and that contribution should not be limited by the work identified, assigned tasks, and overall responsibilities. Each employee is expected to offer their talents, expertise, and services whenever necessary to help achieve organizational goals.

As a supervisor, the Mobile Market Manager is expected to model the following leadership behaviors: ensure staff accountability and execution against strategic goals; invest in staff development and professional growth; foster teamwork and unity across the department; and display passion, optimism, and SHFB's core values.

Accountabilities

Program Planning & Operations

• Develop, plan, coordinate, operate, and evaluate the Mobile Market initiative within the assigned region.
• Develop and maintain the Mobile Market operating plan in collaboration with Impact Operations leadership.
• Create and manage weekly and monthly Mobile Market schedules and site logistics.
• Identify, assess, and approve Mobile Market sites against program goals and community need; serve as the primary point of contact for communities or organizations interested in establishing a Mobile Market.
• Operate and troubleshoot mobile market systems, including the point-of-sale platform and inventory database.
• Coordinate with the Procurement team to source food and supplies, ensuring product availability is adequate and culturally relevant to the communities served.
• Maintain inventory and ensure all supplies, materials, signage, and collateral are on-hand and market-ready.
• Manage day-to-day Mobile Market finances, including deposits and cash box balancing.
• Exercise independent authority over product selection and day-to-day budget decisions within approved program goals.

Staff & Volunteer Supervision

• Supervise, train, and support the Mobile Market Coordinator, and volunteers.
• Assign staff tasks and prioritize workflow to ensure successful market operation.
• Support volunteer coordination and ensure proper delegation of on-site responsibilities.
• Invest in staff development and professional growth; foster a spirit of teamwork across the team.

Community & Partner Engagement

• Conduct community outreach to identify and secure partner sites to host Mobile Market events.
• Build and maintain relationships with community leaders, host sites, and partner organizations.
• Coordinate nutrition education, cooking demonstrations, health screenings, and vaccinations with internal teams (e.g., SNAP Outreach) and external healthcare/service providers.
• Identify and network with local anti-hunger and nutrition education organizations.
• Represent Second Harvest at community meetings, events, and media opportunities, as appropriate.

Data, Reporting & Compliance

• Ensure accurate and timely program reporting, including EBT transactions, demographics, participation, and revenue.
• Meet all reporting requirements, annual program goals, and grant deliverables.
• Contribute to progress reports and updates for leadership.
• Ensure compliance with SHFB policies and procedures, food safety requirements, and applicable operational licensing.

Cross-Departmental Collaboration

• Collaborate with Finance, Procurement, Transportation, Operations, Communications/Marketing, and SNAP Outreach to ensure all aspects of the market operate correctly.
• Perform other duties as assigned.

Qualifications

Education

Bachelor's degree in public health, nutrition, or a related field, or an equivalent combination of education and experience.

Experience

Background in farmers' markets and/or community-based nutrition initiatives, SNAP-related outreach or education, and program or staff management.

Skills & Capabilities

• Strong customer service orientation.
• Experience training and supervising staff and volunteers.
• Strong written and oral communication skills; skilled in training and/or facilitation.
• Excellent interpersonal skills; ability to build effective relationships with diverse stakeholders.
• Dynamic self-starter, able to work independently and as part of a team.
• Ability to manage multiple projects with attention to detail, meet deadlines, and produce high-quality programming.
• Commitment to serving low-income individuals and families; sensitivity to poverty, hunger, nutrition, and health equity issues.
• Valid driver's license and access to a vehicle with current auto insurance.
• Proficiency with Microsoft Office (Word, Excel, Outlook) and standard office equipment.

Preferred Qualifications

• Public speaking proficiency.
• Fluency in Spanish.

Systems & Tools Used Regularly

• Ceres (agency orders, purchase order review)
• Point-of-sale (POS) platform for products, locations, and promotions.
• Canva for program collateral.
• Microsoft Office (Excel, Word, Outlook) and internal reporting/inventory databases.

Allowable Substitutions

A combination of education, experience, and/or training that provides the required knowledge and skills for the position may be considered in lieu of the above, at the company's discretion

Job Type: Full-time

Pay: $55,000.00 - $57,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Paid time off
• Parental leave
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• program coordination: 3 years (Preferred)
• Volunteer management: 3 years (Preferred)
• Relationship building: 3 years (Preferred)

License/Certification:

• drivers license (Preferred)

Work Location: In person

Salary : $55,000 - $57,000